Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Handle a high volume of inbound calls, addressing customer concerns regarding product information, orders, and delivery. Process Customer orders, returns, and exchanges accurately and efficiently adhering to company policies and procedures.
Monitored and ensured smooth workflow on the production floor, addressing any operational issues and maintaining product quality. Supervised and coordinated team member schedules, ensuring adequate coverage for breaks and operational efficiency.
Process customer transactions accurately and efficiently using POS systems, ensuring customer satisfaction. Managed inventory by unloading delivery trucks, stocking shelves and coolers, and maintaining organized storage areas.
Efficiently unloaded delivery trucks and accurately stocked merchandise on shelves, ensuring proper placement and organization. Assist customers in locating products, providing information and guidance to enhance their shopping experience.
Operated hand and power tools safely and efficiently to complete production tasks. Assembled and constructed cabinet components according to specifications and quality standards.