Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyson Acevedo

Sioux Falls,SD

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Furniture Mart USA
01.2022 - Current

Handle a high volume of inbound calls, addressing customer concerns regarding product information, orders, and delivery. Process Customer orders, returns, and exchanges accurately and efficiently adhering to company policies and procedures.

Team Lead

Orion Foods
12.2020 - Current

Monitored and ensured smooth workflow on the production floor, addressing any operational issues and maintaining product quality. Supervised and coordinated team member schedules, ensuring adequate coverage for breaks and operational efficiency.

Cashier

Shop n cart
09.2019 - 04.2021

Process customer transactions accurately and efficiently using POS systems, ensuring customer satisfaction. Managed inventory by unloading delivery trucks, stocking shelves and coolers, and maintaining organized storage areas.

Cap Team 2 Associate

Walmart
09.2018 - 10.2019

Efficiently unloaded delivery trucks and accurately stocked merchandise on shelves, ensuring proper placement and organization. Assist customers in locating products, providing information and guidance to enhance their shopping experience.

Production Worker

Starmark Cabinetry
04.2017 - 09.2018

Operated hand and power tools safely and efficiently to complete production tasks. Assembled and constructed cabinet components according to specifications and quality standards.

Education

High school diploma or GED -

Central Lyon
Rock Rapids, IA
01.2013

Skills

  • Problem-solving skills
  • Customer support
  • Call center operations
  • Data entry
  • Customer service
  • Resolving issues
  • Call control
  • Complaint resolution
  • Call control skills
  • Computer skills
  • Remote office availability
  • Attention to detail
  • Conflict resolution
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Problem-solving
  • Team supervision
  • Staff training
  • Customer assistance
  • Work ethic and integrity
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Payment processing
  • Product knowledge
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • ID verification
  • Inventory management
  • Inventory restocking
  • Time management skills

Timeline

Call Center Representative

Furniture Mart USA
01.2022 - Current

Team Lead

Orion Foods
12.2020 - Current

Cashier

Shop n cart
09.2019 - 04.2021

Cap Team 2 Associate

Walmart
09.2018 - 10.2019

Production Worker

Starmark Cabinetry
04.2017 - 09.2018

High school diploma or GED -

Central Lyon