Allyson Aguilar
Fort Worth,TX
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Manager
Marriott
Westlake, TX
10.2022 - Current
- Organized venues, budgets, rooming lists, reservation links, catering and event order timelines.
- Efficient on mutiple platforms: Social Tables, PMS, CI/TY, MARSHA to ensure Client's needs.
- Coordinate with various departments to ensure correct & accurate Food, Beverage and Audio Visual selections are on hand.
- 10 Event Surveys Satisfaction scoring either a 9 or 10
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown for POP- UP Groups, from Small (35 under) to Medium size (30-80) groups
- Prepared pre-cons reports & post-event reports summarizing attendee feedback and other key metrics.
- Provided onsite management for large-scale events with up to 200 attendees.
Spa Concierge/Hostess
Gaylord Texan Resort & Convention Center
Grapevine, TX
02.2022 - 10.2022
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Suggested membership programs for frequently returning customers.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.
Special Events Retail Lead
Gaylord Texan Resort & Convention Center
Grapevine, TX
10.2020 - 01.2022
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Front Desk Receptionist
Comfort Suites Hotel
Roanoke, TX
01.2021 - 10.2021
- Managed guest check-in and check-out procedures, reservations and payments.
- Reviewed accounts to assess open charges and answer customer questions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
Food and Beverage Assistant Manager
Domino's Pizza
Keller, TX
09.2017 - 10.2020
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised all team members and fulfilled dining needs and desires of patrons.
- Maximized revenue and profits of food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, TX05.2023
Associate of Applied Science - Hospitality And Recreation Marketing
Tarrant County College District
Fort Worth, TX05.2020
Associate of Arts - Art
Tarrant County College District
Fort Worth, TX05.2020
High School Diploma -
Texas Academy of Biomedical
Fort Worth, TX05.2016
Skills
- Professional and Courteous
- Negotiation and Conflict Resolution
- Teamwork and Collaboration
- Calm Under Pressure
- Scheduling and Coordinating
- Documentation and Reporting
- Superb Time Management
- Forecasting Skills
- Marketing Promotions
Affiliations
- Member, Alumni Association
Certification
- ServSafe License - 2025
- Dean's List, UNT - 2021-2023
- President's List, TCC - 2020-2023
Timeline
Event Manager
Marriott
10.2022 - Current
Spa Concierge/Hostess
Gaylord Texan Resort & Convention Center
02.2022 - 10.2022
Front Desk Receptionist
Comfort Suites Hotel
01.2021 - 10.2021
Special Events Retail Lead
Gaylord Texan Resort & Convention Center
10.2020 - 01.2022
Food and Beverage Assistant Manager
Domino's Pizza
09.2017 - 10.2020
Bachelor of Science - Hospitality Management
University of North Texas
Associate of Applied Science - Hospitality And Recreation Marketing
Tarrant County College District
Associate of Arts - Art
Tarrant County College District
High School Diploma -
Texas Academy of Biomedical