Allyson Bowen
Pompano Beach,FL
Summary
Seasoned leader knowledgeable about business operations and offering top-notch project management, team leadership and problem-solving abilities. Well versed in maximizing resources to meet challenging demands. Analytical individual with excellent organizational and multitasking abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Skyspaces
Fort Lauderdale, FL
05.2023 - Current
- Contributed to organizational strategic direction to improve products and services.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Delegated work to staff, setting priorities and goals.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Coordinated activities between different departments to ensure successful completion of projects.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed reports and adjusted workflows to realign with targets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Worked with management team to develop operational goals aligned with business strategy.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created policies and procedures for improved workflow processes.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained budgeting documents for accurate tracking of expenses.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed training programs for new employees as well as existing staff members.
- Prepared detailed reports outlining operational results on a regular basis.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Director of Operations
Tbrc Group
Davie, FL
04.2018 - 05.2022
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Provided leadership and guidance to subordinate managers and supervisors.
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Delegated work to staff, setting priorities and goals.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Coordinated activities between different departments to ensure successful completion of projects.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed the operations and logistics of a multi-million dollar business.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed training programs for new employees as well as existing staff members.
- Prepared detailed reports outlining operational results on a regular basis.
- Planned delivery routing, team workflows and promotional initiatives.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
Assistant Branch Manager
Wells Fargo
Pompano Beach, FL
06.2010 - 04.2018
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Networked within communities to identify and capitalize on business opportunities.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Developed strategy to achieve target sales goals.
- Trained and mentored highly effective teams to meet corporate service standards.
- Supervised 27 branch team members and provided management with suggestions regarding performance assessments.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Coordinated special update and conversion projects and monitored key performance metrics.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Some College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- HR / Onboarding
- Critical Thinking
- Executive Schedule Management
- Verbal and Written Communication
- Microsoft Office
- Organization and Prioritization
- Operational Analytics and Reporting
- Performance Analysis
- Financial Controls Implementation
- Business Management
- Strategic Planning and Execution
- Leadership Training
- Resource Allocation
- Revenue Generation
- Contract Administration
- Data Analysis
- Data Management
- Employee Development/ Relations
- KPI Tracking
Accomplishments
- 2013: Completed 160 Hours of "HR Management Skills" for Corporate HR Leadership Certification
- 2013: Completed 160 Hours of "Effective Leadership and Team Management" for Corporate Management and Leadership Certification
- 2015: Completed 160 Hours of "Analytics and Management of Operational Costs / Effective Strategies to Increase Revenue and Decrease Exposure to Loss" for Corporate Business Management and Operations Certification
- 2016: Wells Fargo: Youngest Manager in State with a Level 5 Branch (highest level) and Top 3 Performing Branch (based on KPI's, Team Member Development/Promotion, and branch Service Scores)
- 2019: Female Minority Leaders in Construction (Completed 13 Projects/ $27M in 1yr)
Certification
- Notary Public
- Management/ Leadership
Timeline
Director of Operations
Skyspaces
05.2023 - Current
Director of Operations
Tbrc Group
04.2018 - 05.2022
Assistant Branch Manager
Wells Fargo
06.2010 - 04.2018
Some College (No Degree) -
Broward College