Allyson Byers
Lancaster,PA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Yankee Candle Company
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Host
Olive Garden
03.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Cashier
Michaels Arts and Crafts
03.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Parts Picker
Messicks Farm Equipment
04.2021 - 07.2021
Education
Hempfield High School
Landisville, PA05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Team building
- Sales strategies
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Microsoft office expertise
- Customer service and satisfaction
- Active listening
Accomplishments
I got promoted to Assistant manager.
Timeline
Assistant Manager
Yankee Candle Company
10.2023 - Current
Host
Olive Garden
03.2023 - 10.2023
Cashier
Michaels Arts and Crafts
03.2022 - 08.2022
Parts Picker
Messicks Farm Equipment
04.2021 - 07.2021
Hempfield High School
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