Allyson Campbell
College Station,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, focusing on process optimization and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Professional Pet Stylist
PetSmart
08.2023 - Current
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Groomed 45 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Used Prism to maintain animal behavior, health and care records.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
Customer Service Representative
IFly Indoor Skydiving
06.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate
Wawa
12.2022 - 05.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Barista
Teapioca Lounge
07.2022 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Assistant Cook
Aramark
08.2021 - 05.2022
- Assisted head chef by chopping and preparing cooking ingredients.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
- Collaborated closely with management to participate in staff meetings and resolve service, product and personnel issues.
- Prepared food for service based on daily specials and chef's needs.
Customer Service Representative
Cracker Barrell
01.2021 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Some College (No Degree) - Forensic Science
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Chattanooga High Center For Creative Arts
Chattanooga, TN05.2021
Gordon Lee High School
Chickamauga, GA05.2019
Skills
- Canine anatomy
- Animal handling
- Time management abilities
- Goal setting
- Team collaboration
- Multitasking
Timeline
Professional Pet Stylist
PetSmart
08.2023 - Current
Customer Service Representative
IFly Indoor Skydiving
06.2023 - 08.2023
Customer Service Associate
Wawa
12.2022 - 05.2023
Barista
Teapioca Lounge
07.2022 - 11.2022
Assistant Cook
Aramark
08.2021 - 05.2022
Customer Service Representative
Cracker Barrell
01.2021 - 07.2021
Some College (No Degree) - Forensic Science
Middle Tennessee State University
High School Diploma -
Chattanooga High Center For Creative Arts
Gordon Lee High School