Summary
Overview
Work History
Education
Skills
Timeline
Generic
Allyson Campbell

Allyson Campbell

College Station,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, focusing on process optimization and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Professional Pet Stylist

PetSmart
08.2023 - Current
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Groomed 45 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Used Prism to maintain animal behavior, health and care records.
  • Educated visitors and staff on proper animal care and handling.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.

Customer Service Representative

IFly Indoor Skydiving
06.2023 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Associate

Wawa
12.2022 - 05.2023
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Answered phone calls and responded to questions and concerns.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Barista

Teapioca Lounge
07.2022 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Assistant Cook

Aramark
08.2021 - 05.2022
  • Assisted head chef by chopping and preparing cooking ingredients.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
  • Collaborated closely with management to participate in staff meetings and resolve service, product and personnel issues.
  • Prepared food for service based on daily specials and chef's needs.

Customer Service Representative

Cracker Barrell
01.2021 - 07.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Some College (No Degree) - Forensic Science

Middle Tennessee State University
Murfreesboro, TN

High School Diploma -

Chattanooga High Center For Creative Arts
Chattanooga, TN
05.2021

Gordon Lee High School
Chickamauga, GA
05.2019

Skills

  • Canine anatomy
  • Animal handling
  • Time management abilities
  • Goal setting
  • Team collaboration
  • Multitasking

Timeline

Professional Pet Stylist

PetSmart
08.2023 - Current

Customer Service Representative

IFly Indoor Skydiving
06.2023 - 08.2023

Customer Service Associate

Wawa
12.2022 - 05.2023

Barista

Teapioca Lounge
07.2022 - 11.2022

Assistant Cook

Aramark
08.2021 - 05.2022

Customer Service Representative

Cracker Barrell
01.2021 - 07.2021

Some College (No Degree) - Forensic Science

Middle Tennessee State University

High School Diploma -

Chattanooga High Center For Creative Arts

Gordon Lee High School
Allyson Campbell