Dynamic Professional Leader with comprehensive skills and experience in driving strong, profitable business growth and operational excellence. Expertise in budget management, strong decision-making, adaptability and team building. I cultivate and motivate through trust, integrity and accountability that fosters a winning, high-performance culture, ensuring exceptional customer service and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys Burger And Fries
08.2024 - Current
Supported daily management tasks to ensure smooth operations and service delivery.
Developed understanding of industry standards and best practices for operational excellence.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assisted in coordinating team activities to enhance productivity and workflow.
Contributed to team meetings, sharing insights on process improvements.
Adapted quickly to new tools and technologies for efficient task completion.
Engaged in ongoing training programs to enhance skills and knowledge base.
Championed continuous improvement initiatives that enhanced operational performance.
Fitness Instructor
Self Employed
09.2017 - Current
Developed customized fitness programs tailored to individual client needs and goals.
Led group fitness classes, fostering a motivating and engaging environment for participants.
Helping run benefits
Restauranteur/General Manager
Chipotle Mexican Grill
12.2019 - 07.2024
Led daily operations, ensuring compliance with health and safety regulations.
Managed team performance through effective training and development initiatives.
Analyzed customer feedback to implement service improvements and enhance satisfaction levels.
Collaborated with corporate leadership on strategic initiatives for business growth and expansion.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Shift Manager
Papa Gino's Pizzeria
08.2013 - 09.2018
Supervised daily operations, ensuring compliance with safety regulations and operational standards.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.