Allyson Charlton
Colorado Springs,CO
Summary
I am organized and dependable in every position I am put in. Constantly thriving to learn new skill and better the ones I know. I'm passionate about every interaction I have with customers and coworkers.
Overview
8
8
years of professional experience
Work History
Financial Specilaist
Nordstrom Card Services
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Manager
Big R
04.2019 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant Manager
Rodeway Inn
06.2018 - 02.2019
- Increased guest satisfaction by implementing innovative customer service strategies and staff training programs.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Created and managed accurate occupancy forecasts and budgets.
Customer Service Representative
Conduent
09.2015 - 01.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Doherty High School
Colorado Springs, CO05.2011
Skills
- Salesforce
- Problem Solving
- Payment Verification
- Timesheet Processing
- Office Administration
- Job Applicant Interviews
Timeline
Financial Specilaist
Nordstrom Card Services
08.2021 - Current
Assistant Manager
Big R
04.2019 - 08.2021
Assistant Manager
Rodeway Inn
06.2018 - 02.2019
Customer Service Representative
Conduent
09.2015 - 01.2017
High School Diploma -
Doherty High School