Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allyson Clabough

Winfield,KS

Summary

Detail-oriented and highly motivated individual with experience in insurance, office management, and customer service; supported by a background in geology and a strong interest in science and the environment. Skilled in client relationship management and operational efficiency. Eager to find a stable career in a field that allows for professional growth and provides a secure future.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Account Manager - State Farm Agent Team Member

Marcus Adler - State Farm Agent
09.2024 - Current
  • Manage front desk operations, greet visitors and direct inquiries to appropriate staff members.
  • Manage approximately 15-30 incoming calls, emails, and client inquiries.
  • Schedule appointments and meetings using Microsoft Office.
  • Develop strong relationships with clients, offering personalized insurance solutions tailored to their needs.
  • Utilize CRM software to track leads, manage customer information, and streamline sales processes.
  • Address client inquiries promptly, resolved issues, and processed policy changes.
  • Gain comprehensive knowledge of various insurance products, including life, auto, business, and home insurance.
  • Assist clients with claims. Gather information and file claim in prompt and timely manner.

Office Manager/Sales Associate

Farm Bureau Financial Services
02.2023 - 08.2024
  • Managed front desk operations, greeted visitors, and responded to inquiries.
  • Managed approximately 15 - 30 incoming calls, emails, and faxes from clients.
  • Utilized CRM software to track leads, manage customer information, and streamline sales processes.
  • Scheduled appointments and meetings using an online calendar system.
  • Assisted with preparing meeting materials such as agendas and reports.
  • Managed office supplies and placed orders when necessary.
  • Responded quickly to customer inquiries, ensuring excellent customer service.
  • Conducted thorough risk assessments, recommending appropriate policies based on client needs.
  • Developed knowledge in farm, commercial, life, auto, and home insurance products.
  • Assisted clients with claims. Gather information and file claim in prompt and timely manner.

Billing Specialist

Cox Communications Inc.
12.2021 - 10.2022
  • Managed a high volume of inbound and outbound calls approximately 70-90 calls per day.
  • Provided information regarding billing and account details.
  • Consistently achieved high customer service scores.
  • Identified, researched, and resolved billing variances to maintain system accuracy.
  • Worked with multiple departments to ensure proper billing information.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.

Substitute Teacher K-12

USD465
10.2022 - 02.2023
  • Filled in for daily classroom teacher for grades K- 12.
  • Assisted students with daily classroom behaviors and education. Maintained a positive learning environment.
  • Implemented lesson plans, ensuring continuity in curriculum delivery.
  • Facilitated smooth transitions between subjects while maintaining organization.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Management Assistant

Enterprise Holdings
12.2019 - 12.2021
  • Provided customer service support across multiple rental branches in Kansas.
  • Managed a fleet of 500+ vehicles at Wichita Airport and additional locations.
  • Recognized for outstanding performance, earning multiple sales rewards.
  • Mentored team members, fostering a culture of growth and excellence.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.

Crisis Service Provider

Compass Behavioral Health
02.2019 - 07.2019
  • Provided 24 hour one on one care and supervision for youth removed from homes due to crises.
  • Assisted with case management and collaborated with professionals to meet youth needs.
  • Documented case details and progress, ensuring timely and accurate reporting.

Patient Service Representative

Women’s Clinic/Centura Health
06.2018 - 01.2019
  • Prepared and maintained 50-80 accurate patient charts and records daily.
  • Ensured medical records were digitized, securely stored, and destroyed in compliance with state and federal regulations.

Contracted Worker - Sample Catch

ALS Oil and Gas
05.2017 - 07.2017
  • Assembled and operated field and laboratory testing equipment.
  • Collected and analyzed geological samples every hour to identify minerals for oil and gas deposits. Roughly 12 samples per night.
  • Logged and recorded testing data for analysis.

Para Educator Special Education

Amanda Arnold Elementary/USD383
08.2014 - 07.2016
  • Assisted teachers with classroom activities and behavior management.
  • Supported special needs students with tutoring and individualized instruction.
  • Collaborated with parents to implement therapeutic techniques at home.
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered one on one personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Devils Tower Internship

National Park Service (NPS)
08.2015 - 12.2015
  • Educated visitors through tours, events, and outreach programs
  • Managed social media, increasing Instagram followers by1,000 and Twitter by1,500
  • Updated the park's digital presence and assisted with public engagement initiatives

Education

Bachelor Degree of Science - Geology

Kansas State University
Manhattan, KS
01.2014

High School Diploma -

Garden City High School
Garden City, KS
01.2008

Skills

  • Records management
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Adaptability
  • Tech Savvy
  • Customer relationship development

Certification

  • Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
  • Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
  • Substitute Teaching
  • CPR & First Aid

Timeline

Insurance Account Manager - State Farm Agent Team Member

Marcus Adler - State Farm Agent
09.2024 - Current

Office Manager/Sales Associate

Farm Bureau Financial Services
02.2023 - 08.2024

Substitute Teacher K-12

USD465
10.2022 - 02.2023

Billing Specialist

Cox Communications Inc.
12.2021 - 10.2022

Management Assistant

Enterprise Holdings
12.2019 - 12.2021

Crisis Service Provider

Compass Behavioral Health
02.2019 - 07.2019

Patient Service Representative

Women’s Clinic/Centura Health
06.2018 - 01.2019

Contracted Worker - Sample Catch

ALS Oil and Gas
05.2017 - 07.2017

Devils Tower Internship

National Park Service (NPS)
08.2015 - 12.2015

Para Educator Special Education

Amanda Arnold Elementary/USD383
08.2014 - 07.2016
  • Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
  • Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
  • Substitute Teaching
  • CPR & First Aid

Bachelor Degree of Science - Geology

Kansas State University

High School Diploma -

Garden City High School
Allyson Clabough