Allyson Clabough
Winfield,KS
Summary
Detail-oriented and highly motivated individual with experience in insurance, office management, and customer service; supported by a background in geology and a strong interest in science and the environment. Skilled in client relationship management and operational efficiency. Eager to find a stable career in a field that allows for professional growth and provides a secure future.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Account Manager - State Farm Agent Team Member
Marcus Adler - State Farm Agent
09.2024 - Current
- Manage front desk operations, greet visitors and direct inquiries to appropriate staff members.
- Manage approximately 15-30 incoming calls, emails, and client inquiries.
- Schedule appointments and meetings using Microsoft Office.
- Develop strong relationships with clients, offering personalized insurance solutions tailored to their needs.
- Utilize CRM software to track leads, manage customer information, and streamline sales processes.
- Address client inquiries promptly, resolved issues, and processed policy changes.
- Gain comprehensive knowledge of various insurance products, including life, auto, business, and home insurance.
- Assist clients with claims. Gather information and file claim in prompt and timely manner.
Office Manager/Sales Associate
Farm Bureau Financial Services
02.2023 - 08.2024
- Managed front desk operations, greeted visitors, and responded to inquiries.
- Managed approximately 15 - 30 incoming calls, emails, and faxes from clients.
- Utilized CRM software to track leads, manage customer information, and streamline sales processes.
- Scheduled appointments and meetings using an online calendar system.
- Assisted with preparing meeting materials such as agendas and reports.
- Managed office supplies and placed orders when necessary.
- Responded quickly to customer inquiries, ensuring excellent customer service.
- Conducted thorough risk assessments, recommending appropriate policies based on client needs.
- Developed knowledge in farm, commercial, life, auto, and home insurance products.
- Assisted clients with claims. Gather information and file claim in prompt and timely manner.
Billing Specialist
Cox Communications Inc.
12.2021 - 10.2022
- Managed a high volume of inbound and outbound calls approximately 70-90 calls per day.
- Provided information regarding billing and account details.
- Consistently achieved high customer service scores.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Worked with multiple departments to ensure proper billing information.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Substitute Teacher K-12
USD465
10.2022 - 02.2023
- Filled in for daily classroom teacher for grades K- 12.
- Assisted students with daily classroom behaviors and education. Maintained a positive learning environment.
- Implemented lesson plans, ensuring continuity in curriculum delivery.
- Facilitated smooth transitions between subjects while maintaining organization.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Management Assistant
Enterprise Holdings
12.2019 - 12.2021
- Provided customer service support across multiple rental branches in Kansas.
- Managed a fleet of 500+ vehicles at Wichita Airport and additional locations.
- Recognized for outstanding performance, earning multiple sales rewards.
- Mentored team members, fostering a culture of growth and excellence.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Crisis Service Provider
Compass Behavioral Health
02.2019 - 07.2019
- Provided 24 hour one on one care and supervision for youth removed from homes due to crises.
- Assisted with case management and collaborated with professionals to meet youth needs.
- Documented case details and progress, ensuring timely and accurate reporting.
Patient Service Representative
Women’s Clinic/Centura Health
06.2018 - 01.2019
- Prepared and maintained 50-80 accurate patient charts and records daily.
- Ensured medical records were digitized, securely stored, and destroyed in compliance with state and federal regulations.
Contracted Worker - Sample Catch
ALS Oil and Gas
05.2017 - 07.2017
- Assembled and operated field and laboratory testing equipment.
- Collected and analyzed geological samples every hour to identify minerals for oil and gas deposits. Roughly 12 samples per night.
- Logged and recorded testing data for analysis.
Para Educator Special Education
Amanda Arnold Elementary/USD383
08.2014 - 07.2016
- Assisted teachers with classroom activities and behavior management.
- Supported special needs students with tutoring and individualized instruction.
- Collaborated with parents to implement therapeutic techniques at home.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered one on one personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Devils Tower Internship
National Park Service (NPS)
08.2015 - 12.2015
- Educated visitors through tours, events, and outreach programs
- Managed social media, increasing Instagram followers by1,000 and Twitter by1,500
- Updated the park's digital presence and assisted with public engagement initiatives
Education
Bachelor Degree of Science - Geology
Kansas State University
Manhattan, KS01.2014
High School Diploma -
Garden City High School
Garden City, KS01.2008
Skills
- Records management
- Teamwork
- Problem-solving
- Attention to detail
- Organizational skills
- Adaptability
- Tech Savvy
- Customer relationship development
Certification
- Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
- Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
- Substitute Teaching
- CPR & First Aid
Timeline
Insurance Account Manager - State Farm Agent Team Member
Marcus Adler - State Farm Agent
09.2024 - Current
Office Manager/Sales Associate
Farm Bureau Financial Services
02.2023 - 08.2024
Substitute Teacher K-12
USD465
10.2022 - 02.2023
Billing Specialist
Cox Communications Inc.
12.2021 - 10.2022
Management Assistant
Enterprise Holdings
12.2019 - 12.2021
Crisis Service Provider
Compass Behavioral Health
02.2019 - 07.2019
Patient Service Representative
Women’s Clinic/Centura Health
06.2018 - 01.2019
Contracted Worker - Sample Catch
ALS Oil and Gas
05.2017 - 07.2017
Devils Tower Internship
National Park Service (NPS)
08.2015 - 12.2015
Para Educator Special Education
Amanda Arnold Elementary/USD383
08.2014 - 07.2016
- Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
- Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
- Substitute Teaching
- CPR & First Aid
Bachelor Degree of Science - Geology
Kansas State University
High School Diploma -
Garden City High School
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