Detail-oriented and highly motivated individual with experience in insurance, office management, and customer service; supported by a background in geology and a strong interest in science and the environment. Skilled in client relationship management and operational efficiency. Eager to find a stable career in a field that allows for professional growth and provides a secure future.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Account Manager - State Farm Agent Team Member
Marcus Adler - State Farm Agent
09.2024 - Current
Manage front desk operations, greet visitors and direct inquiries to appropriate staff members.
Manage approximately 15-30 incoming calls, emails, and client inquiries.
Schedule appointments and meetings using Microsoft Office.
Develop strong relationships with clients, offering personalized insurance solutions tailored to their needs.
Utilize CRM software to track leads, manage customer information, and streamline sales processes.
Address client inquiries promptly, resolved issues, and processed policy changes.
Gain comprehensive knowledge of various insurance products, including life, auto, business, and home insurance.
Assist clients with claims. Gather information and file claim in prompt and timely manner.
Office Manager/Sales Associate
Farm Bureau Financial Services
02.2023 - 08.2024
Managed front desk operations, greeted visitors, and responded to inquiries.
Managed approximately 15 - 30 incoming calls, emails, and faxes from clients.
Utilized CRM software to track leads, manage customer information, and streamline sales processes.
Scheduled appointments and meetings using an online calendar system.
Assisted with preparing meeting materials such as agendas and reports.
Managed office supplies and placed orders when necessary.
Responded quickly to customer inquiries, ensuring excellent customer service.
Conducted thorough risk assessments, recommending appropriate policies based on client needs.
Developed knowledge in farm, commercial, life, auto, and home insurance products.
Assisted clients with claims. Gather information and file claim in prompt and timely manner.
Billing Specialist
Cox Communications Inc.
12.2021 - 10.2022
Managed a high volume of inbound and outbound calls approximately 70-90 calls per day.
Provided information regarding billing and account details.
Consistently achieved high customer service scores.
Identified, researched, and resolved billing variances to maintain system accuracy.
Worked with multiple departments to ensure proper billing information.
Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Substitute Teacher K-12
USD465
10.2022 - 02.2023
Filled in for daily classroom teacher for grades K- 12.
Assisted students with daily classroom behaviors and education. Maintained a positive learning environment.
Implemented lesson plans, ensuring continuity in curriculum delivery.
Facilitated smooth transitions between subjects while maintaining organization.
Upheld classroom routines to support student environments and maintain consistent schedules.
Management Assistant
Enterprise Holdings
12.2019 - 12.2021
Provided customer service support across multiple rental branches in Kansas.
Managed a fleet of 500+ vehicles at Wichita Airport and additional locations.
Recognized for outstanding performance, earning multiple sales rewards.
Mentored team members, fostering a culture of growth and excellence.
Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Enhanced company revenue by upselling additional services and insurance packages to clients.
Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Crisis Service Provider
Compass Behavioral Health
02.2019 - 07.2019
Provided 24 hour one on one care and supervision for youth removed from homes due to crises.
Assisted with case management and collaborated with professionals to meet youth needs.
Documented case details and progress, ensuring timely and accurate reporting.
Patient Service Representative
Women’s Clinic/Centura Health
06.2018 - 01.2019
Prepared and maintained 50-80 accurate patient charts and records daily.
Ensured medical records were digitized, securely stored, and destroyed in compliance with state and federal regulations.
Contracted Worker - Sample Catch
ALS Oil and Gas
05.2017 - 07.2017
Assembled and operated field and laboratory testing equipment.
Collected and analyzed geological samples every hour to identify minerals for oil and gas deposits. Roughly 12 samples per night.
Logged and recorded testing data for analysis.
Para Educator Special Education
Amanda Arnold Elementary/USD383
08.2014 - 07.2016
Assisted teachers with classroom activities and behavior management.
Supported special needs students with tutoring and individualized instruction.
Collaborated with parents to implement therapeutic techniques at home.
Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
Delivered one on one personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Devils Tower Internship
National Park Service (NPS)
08.2015 - 12.2015
Educated visitors through tours, events, and outreach programs
Managed social media, increasing Instagram followers by1,000 and Twitter by1,500
Updated the park's digital presence and assisted with public engagement initiatives
Education
Bachelor Degree of Science - Geology
Kansas State University
Manhattan, KS
01.2014
High School Diploma -
Garden City High School
Garden City, KS
01.2008
Skills
Records management
Teamwork
Problem-solving
Attention to detail
Organizational skills
Adaptability
Tech Savvy
Customer relationship development
Certification
Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
Substitute Teaching
CPR & First Aid
Timeline
Insurance Account Manager - State Farm Agent Team Member
Marcus Adler - State Farm Agent
09.2024 - Current
Office Manager/Sales Associate
Farm Bureau Financial Services
02.2023 - 08.2024
Substitute Teacher K-12
USD465
10.2022 - 02.2023
Billing Specialist
Cox Communications Inc.
12.2021 - 10.2022
Management Assistant
Enterprise Holdings
12.2019 - 12.2021
Crisis Service Provider
Compass Behavioral Health
02.2019 - 07.2019
Patient Service Representative
Women’s Clinic/Centura Health
06.2018 - 01.2019
Contracted Worker - Sample Catch
ALS Oil and Gas
05.2017 - 07.2017
Devils Tower Internship
National Park Service (NPS)
08.2015 - 12.2015
Para Educator Special Education
Amanda Arnold Elementary/USD383
08.2014 - 07.2016
Life & Health Insurance License (September2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
Property and Casualty License (February2023 to August2025) – Licensed in KS, WA, OR, TN, IA, TX
Substitute Teaching
CPR & First Aid
Bachelor Degree of Science - Geology
Kansas State University
High School Diploma -
Garden City High School
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