Dynamic server and head bartender with a strong work ethic and exceptional customer service skills honed at On The Border. Recognized for crafting high-quality cocktails and developing loyal clientele, I excel in guest engagement and complex problem-solving, ensuring memorable dining experiences while maintaining cleanliness and compliance with safety standards.
Overview
12
12
years of professional experience
12
12
years of professional experience
Work History
Server / Bartender
Fred's Texas Cafe
Fort Worth, TX
07.2024 - 11.2025
Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently, ensuring timely order processing and delivery.
Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
Created specialty cocktails based on customer preferences and seasonal trends.
Handled cash transactions accurately, balancing registers at shift end.
Maintained cleanliness and organization of bar area, adhering to health regulations.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kept bar presentable and well-stocked to meet customer needs.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server / Head Bartender
On The Border
Longview, TX / Fort Worth, Tx
08.2017 - 06.2024
Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
Managed multiple tables efficiently in a fast-paced environment, enhancing overall dining experience.
Trained new staff on menu offerings and service protocols, fostering team cohesion and performance.
Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
Collaborated with management to optimize bar layout for improved workflow and customer interaction.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Closed out cash register and prepared cashier report at close of business.
Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Server
Papacita's Mexican Restuarant
Longview, TX
11.2013 - 06.2017
Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
Trained new servers on menu items, service protocols, and POS system usage.
Resolved customer complaints swiftly, maintaining positive relationships and loyalty.