Allyson Dormevil
Arlington,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
11
11
years of professional experience
Work History
Sales Retention Specialist
ADT Security
Arlington, TX
10.2023 - Current
- Developed and implemented strategies to increase customer retention rates.
- Resolved customer complaints promptly and professionally.
- Identified areas of improvement in processes related to sales retention.
- Identified opportunities for upselling additional products or services.
- Established strong relationships with customers through excellent communication skills.
- Implemented promotional offers that encouraged repeat purchases from customers.
- Responded promptly to customer inquiries via phone
- Maintained accurate records of all conversations with customers.
- Negotiated and maintained customer retention contracts.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Dispositions Agent
We Buy Homes in USA & Keyglee
Dallas, TX
09.2022 - 07.2023
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Attended industry events such as conventions and seminars.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Coordinated appointments to show homes to prospective buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed real estate transactions from initiation to closing.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Presented properties to potential buyers and addressed questions.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Identified potential buyers through cold calling.
Sales Manager
Cherdrick LLC
Arlington, TX
01.2020 - 05.2022
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Performed sales consultations and educated clients on products and services.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
Student Loan Advisor
Great Lakes Educational Loan Services
Plano, TX
01.2019 - 01.2020
- Assisted borrowers and servicing federal student loans -taking inbound calls/outbound calls (high volume)
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Received and posted payments to loan accounts.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server Shift Leader
North Central Texas College, NCTC, IHOP
05.2018 - 01.2019
- Serving/waiting tables while I was a full time college student
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
Emergency Roadside Specialist
Autoclub of Southern California, AAA
Coppell, TX
12.2017 - 04.2018
- Assisted members with emergency roadside service -assisting with emergencies when police/fire department is needed for member -experience with high call volume / fast paced
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Sales Associate
Brookstone
Boca Raton, FL
11.2015 - 01.2016
- Greeted customers upon entering store -Assisted customers with questions, finding products -Processed cash and credit transactions -Performed store opening/closing duties -Provided demos for the products -Worked weekends and holidays
Sales Associate
Aeropostale
Miami, FL
10.2013 - 05.2015
- Greeted customers upon entering store -Assisted customers with questions, finding merchandise, and coordinating dressing rooms -Processed cash and credit transactions -Performed store opening/closing duties -Performed folding duties and organized tables
Education
Certificate; Travel & Tourism Professional -Airport codes -Geography -Sabre -Customer service and -
The Travel Academy
Eagan, MN03.2016
Florida Atlantic University
Boca Raton, FL11.2015
Skills
- Ten years of customer sales experience
- Three years of call center experience - Inbound/Outbound calls
- Public speaking
- Multi-tasking
- Talented in problem solving
- Ability to work in a fast-paced, intense environment smoothly
- Work well under pressure individually and as part of a team
- Credit Card Payment Processing
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Customer Account Management
- Transaction Processing
- Profit and Revenue-Generating Strategies
- Persuasive Negotiations
Timeline
Sales Retention Specialist
ADT Security
10.2023 - Current
Dispositions Agent
We Buy Homes in USA & Keyglee
09.2022 - 07.2023
Sales Manager
Cherdrick LLC
01.2020 - 05.2022
Student Loan Advisor
Great Lakes Educational Loan Services
01.2019 - 01.2020
Server Shift Leader
North Central Texas College, NCTC, IHOP
05.2018 - 01.2019
Emergency Roadside Specialist
Autoclub of Southern California, AAA
12.2017 - 04.2018
Sales Associate
Brookstone
11.2015 - 01.2016
Sales Associate
Aeropostale
10.2013 - 05.2015
Certificate; Travel & Tourism Professional -Airport codes -Geography -Sabre -Customer service and -
The Travel Academy
Florida Atlantic University