Allyson Douglass
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the customer service industry. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Bartender
Goodtimes Cafe
2022.05 - 2022.08
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assistant Bar Manager/Event Coordinator
Wetlands Brewpub
2018.05 - 2022.05
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Friendly Neighborhood Pub
2019.06 - 2020.01
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Merchandiser
Macy's
2010.12 - 2011.11
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Cashier/Barista/Server
The Grand Deli
2010.01 - 2010.11
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Temporary Secretary/Temporary Secretary/Office File Clerk
Heritage Escrow Company
2008.06 - 2008.09
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Education
High School Diploma -
Horizion School
Palm Desert, CA06.2009
Skills
- Ordering Bar Supplies
- Custom Drink Preparation
- Food Preparation and Safety
- Reconciling Cash Drawers
- Anticipating Guest Needs
- Suggestive Selling
- Responsible Alcohol Service
- Guest Satisfaction
- Microsoft Excel
- Microsoft Word
- Managing Events Start to Finish
- Business Administration
- Schedule Management
- Guest Relations
Interests
travelling,interior desighn,cooking,crafting
Timeline
Bartender
Goodtimes Cafe
2022.05 - 2022.08
Bartender
Friendly Neighborhood Pub
2019.06 - 2020.01
Assistant Bar Manager/Event Coordinator
Wetlands Brewpub
2018.05 - 2022.05
Merchandiser
Macy's
2010.12 - 2011.11
Cashier/Barista/Server
The Grand Deli
2010.01 - 2010.11
Temporary Secretary/Temporary Secretary/Office File Clerk
Heritage Escrow Company
2008.06 - 2008.09
High School Diploma -
Horizion School