Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyson Fischer

Castle Rock,CO

Summary

Customer-oriented [Job Title] committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

13
13
years of professional experience

Work History

VP of Sales and Customer Service

QuoteWizard
08.2014 - 04.2016
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

VP of Customer Service

QuoteWizard
08.2011 - 08.2014
  • Conceived and developed sales and client relations strategies fueling market share growth as an industry leader
  • Consulted and advised executive team on high-potential client and market opportunities
  • Lead 10 direct reports
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Implemented best practices that lead the company to receive yearly awards for best customer service in the industry

Director of Customer Service

QuoteWizard
08.2009 - 08.2011
  • Collaborated with cross-functional teams for smooth running of customer service operations.
  • Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Sales Representative Team Leader

QuoteWizard
08.2006 - 08.2009
  • Fostered vital customer relationships to generate $[Amount] in sales.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Set and achieved company defined sales goals.

Mortgage Loan Officer

Home Loans
08.2003 - 08.2006
  • Received license and quickly became a top producer within the organization
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Generated new leads through networking and attending industry events.

Education

Bachelor of Science - Finance

University of North Texas
Denton, TX
08.2002

Skills

  • Client Experience Management
  • Business Development
  • Operational Efficiency
  • Sales techniques
  • Data analysis
  • Managing, training and scaling teams
  • Time management
  • Multitasking
  • Communication skills

Timeline

VP of Sales and Customer Service

QuoteWizard
08.2014 - 04.2016

VP of Customer Service

QuoteWizard
08.2011 - 08.2014

Director of Customer Service

QuoteWizard
08.2009 - 08.2011

Sales Representative Team Leader

QuoteWizard
08.2006 - 08.2009

Mortgage Loan Officer

Home Loans
08.2003 - 08.2006

Bachelor of Science - Finance

University of North Texas
Allyson Fischer