Allyson Fitch
Moosic,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
502 Automotive Center
10.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information regarding the services we offer.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications with vendors, financial processing, recordkeeping, and other administrative functions.
Coffee Barista Manager
Kay's Daily Grind
03.2018 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Confidential Assistant-HR
City of Scranton
02.2023 - 10.2023
- Handled confidential and sensitive information.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Worked on creating employee handbook and employee performance reviews.
- Generated monthly and quarterly reports.
- Part of employee hiring process and onboarded new employees.
- Maintained Human Resource director's calendar by scheduling and corresponding with internal and external personnel.
Right-to-Know Officer / Special Assistant-BA
City of Scranton
02.2022 - 02.2023
- Answered incoming phone calls , emails, mail to process requests.
- Assisted the Business Administrator with annual budget.
- Followed state RTKL guidelines and served as the point person for all City requests.
- Maintained the Business Administrator's calendar through scheduling meetings and corresponding with internal and external personnel.
Paralegal
Ratchford Law Group
08.2021 - 02.2022
- Edited and proofread legal documents to verify accuracy.
- Communicated with co-workers, attorneys, and court personnel to keep all parties informed on case updates.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Education
Bachelor of Social Work - Social Work
Walden University
11.2023
North Pocono High School
06.2018
Skills
- Computer Skills: PowerPoint, Word, Excel, Google Docs, GMAIL, Outlook
- Meticulous organizational skills
- Multitasker
- Critical Thinker
- Active Listener
- Self-Directed
- Goal Oriented
Volunteer Experience
- Snow Angels, NeighborWorks , 11/2023-present
- Meals-on Wheels, Scranton, PA, 03/2020- 09/2021
Certification
- AHABLS CPR Certification 2022
Timeline
Office Administrator
502 Automotive Center
10.2023 - Current
Confidential Assistant-HR
City of Scranton
02.2023 - 10.2023
Right-to-Know Officer / Special Assistant-BA
City of Scranton
02.2022 - 02.2023
Paralegal
Ratchford Law Group
08.2021 - 02.2022
Coffee Barista Manager
Kay's Daily Grind
03.2018 - Current
Bachelor of Social Work - Social Work
Walden University
North Pocono High School