Allyson Fleet
Youngstown
Summary
Team-oriented leader with a strong work ethic and advanced problem-solving abilities. Ability to work under stressful and fast paced situations while coaching and managing staff. Have outstanding communication skills with both guests and staff and can quickly resolve any issues that arise to ensure staff and guest happiness. Consistently achieves performance goals through enthusiasm, initiative, and persistence. Successfully meets any business goals and deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Blue Cross Blue Shield Massachusetts
07.2023 - Current
- Helps large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supports call center by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Developes highly empathetic member relationships and earned reputation for exceeding service standard goals.
- Backup diabetes navigator
- Trained in Medicare plans such as Medex supplement plans, MBFS plans, MAPD Plans
- Trained in DB65 plans
- Mentor for new hires
- Work on projects assigned by manager
General Manager
Arbys
07.2010 - 07.2023
- In charge of hiring, assigning, training, motivating, and terminating employees
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time
- Manage an annual budget with effective controls to avoid overspending and support sustainability goals
- Improve operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service
- In charge of weekly payroll management and submission
- Reconcile daily sales transactions in order to balance and log day-to-day finances
- In charge of all store processes and operations on a daily basis
- In charge of managing, training, and motivating managers and crew to continually improve their knowledge and abilities in the fast food and customer service field
- Responsible for ensuring that every shift goes as smoothly as possible
- In charge of inventory, ordering exact quantities of stock and taking corrective action to increase profitability
- Review financial statements and make targeted improvements, and implement changes
Education
Nursing - Some college -
Mercy College of Ohio-St Elizabeth Campus
Youngstown, OHNursing - Some college -
YSU
Youngstown, OHHigh School Diploma -
Struthers High School
Struthers, OH01.2010
Skills
- Verbal and written communication
- Coaching and mentoring
- Operations management
- Sales expertise
- Deadline-oriented
- Consistently meet goals
- Efficient multi-tasker
- Recruitment
- Conflict resolution
- Goal attainment
- Customer service-oriented
- Staff training/development
- Budget development
- Organized
- Effective leader
- Relationship building
- Employee scheduling
- Inventory management
- Food preparation and safety
- Performance improvement
- Business Strategy
Certification
ServSafe, National certified training manager
Timeline
Customer Service Advocate
Blue Cross Blue Shield Massachusetts
07.2023 - Current
General Manager
Arbys
07.2010 - 07.2023
Nursing - Some college -
Mercy College of Ohio-St Elizabeth Campus
Nursing - Some college -
YSU
High School Diploma -
Struthers High School
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