Allyson Fuller
Excelsior,MN
Summary
Dynamic Compliance Services Team Lead at Sovos with a proven track record in client account management and process optimization. Expert in Salesforce, I excel in training and coaching teams to enhance performance and foster strong customer relationships. Committed to achieving high satisfaction levels while driving efficiency and collaboration.
Overview
4
4
years of professional experience
Work History
Compliance Services Team Lead
Sovos
Minnetonka
12.2023 - Current
- Streamlined workflows through process improvements, enhancing overall efficiency.
- Resolved complex customer issues by managing escalations effectively.
- Guided teams on methodologies for efficient task completion.
- Coached individuals to elevate technical knowledge and foster teamwork skills.
- Managed five or more client accounts, ensuring high satisfaction rates.
- Tracked customer interactions and internal projects using Salesforce.
- Coordinated training sessions for new team members to improve service delivery.
Senior Compliance Services Representative
Sovos
Minnetonka
09.2023 - 12.2023
- Managed 20+ clients throughout all project phases and implementation stages.
- Utilized Salesforce to manage client information and inquiries efficiently.
- Enhanced internal processes to improve efficiency for both teams and clients.
- Fostered strong customer relationships through active listening and clear communication.
Compliance Services Representative
Sovos
Minnetonka, US
09.2022 - 09.2023
- Organized multiple projects simultaneously while meeting deadlines consistently.
- Maintained confidentiality of sensitive information while managing confidential files.
- Developed and maintained positive relationships with customers through active listening, clear communication, and empathy.
- Adapted quickly to new technologies, software applications, and office procedures.
- Demonstrated strong problem-solving skills while resolving customer issues in an efficient and effective way.
Compliance Services Associate
Sovos
Minnetonka, US
08.2021 - 08.2022
- Provided excellent customer service by promptly responding to inquiries and resolving complaints.
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
- Cultivated strong relationships with customers through courteous and helpful communication.
Education
MBA - Business Administration
Western Governers University
Salt Lake City, UT02.2021
Bachelor of Arts - Psychology, Management Studies
St. Olaf College
Northfield, MN, US05.2020
Skills
- Salesforce expertise
- Client account management
- Process optimization
- Training and coaching
- Strong leadership
- Microsoft Office proficiency
- Communication skills
Timeline
Compliance Services Team Lead
Sovos
12.2023 - Current
Senior Compliance Services Representative
Sovos
09.2023 - 12.2023
Compliance Services Representative
Sovos
09.2022 - 09.2023
Compliance Services Associate
Sovos
08.2021 - 08.2022
MBA - Business Administration
Western Governers University
Bachelor of Arts - Psychology, Management Studies
St. Olaf College
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