Allyson Giesen
Dallas
Summary
At Beading Dreams, I spearheaded business growth, leveraging skills in operations management and customer relations to enhance revenue and client satisfaction. My strategic approach to vendor relations and market expansion significantly boosted profitability. Known for exceptional leadership, I mentored a high-performing team, achieving a notable increase in brand awareness and customer loyalty.
Overview
17
17
years of professional experience
Work History
Proprietor
Beading Dreams
09.2007 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts - Theatre
University of Houston
Houston, TX06-2001
Skills
- Purchasing and planning
- Project management
- Teamwork and collaboration
- Vendor relations
- Planning and execution
- Vision implementation
- Customer relations
Timeline
Proprietor
Beading Dreams
09.2007 - Current
Bachelor of Arts - Theatre
University of Houston
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