Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyson Harris

Poway,CA

Summary

Dynamic professional with extensive experience at Best Buy, specializing in process improvements and client relations. Proven track record in enhancing client satisfaction and developing vendor partnerships. Skilled in P&L management and human resources, with a strong ability to mentor teams and drive operational efficiency. Committed to fostering a positive work culture.

Overview

12
12
years of professional experience

Work History

Delivery Pad General Manager

Best Buy LPF
08.2019 - Current
  • Managed employee evaluations, budget & P&L, employee evaluations and development, retail & service provider partnerships.
  • Implemented operational processes & strategies. Effectively built and maintained a healthy work culture with an emphasis on safety and client satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on operations processes & procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Provided thoughtful guidance to employees and partners in navigating and resolving complex order issues or escalated client issues..
  • Trained and guided team members to maintain high productivity and performance metrics.

Home Services Manager Metro Delivery

Best Buy Geek Squad
12.2017 - 08.2019
  • Met with Pacific Sales Retail managers to discuss service needs and offer available solutions.
  • Monitored carrier partner performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Implemented strategies to increase client service satisfaction ratings.
  • Coordinated with other departments to resolve client delivery and installation issues.
  • Developed and maintained positive relationships with Retail & Supply Chain to build rapport and trust.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.

Customer Care Assistant Manager

Best Buy LPFR
01.2016 - 08.2017
  • Helped team manage large volume of clients every day with positive attitude and focus on single point of contact resolution and client satisfaction.
  • Guided team to resolve client needs through competent service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Partnered with retail, carrier partners, and supply chain teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Appliances & Operations Supervisor

Best Buy Retail 115
04.2013 - 01.2016
  • Trained team members on new services and products to support promotional efforts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Monitored front client service areas so that questions & issues could be promptly addressed.
  • Interceded between employees & clients during arguments and diffused tense situations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

High School Diploma -

Herndon High School
Herndon, VA

Associate of Arts - English Literature

MSJC
Menifee, CA

Skills

  • Process improvements & automation
  • Client retention
  • Client relations
  • Business development
  • Human resources management
  • Vendor partnerships
  • Budgeting and cost control strategies
  • Efficient multi-tasker
  • Revenue and market expansion
  • P&L management
  • Client relations
  • Proficient in Microsoft Office Suite, Workday, OMA, FM, Red Prairie, Bringg, Survey Solutions, Optic, Sharepoint, Copilot, Microsoft Office Suite, Photoshop, Oracle

Timeline

Delivery Pad General Manager

Best Buy LPF
08.2019 - Current

Home Services Manager Metro Delivery

Best Buy Geek Squad
12.2017 - 08.2019

Customer Care Assistant Manager

Best Buy LPFR
01.2016 - 08.2017

Appliances & Operations Supervisor

Best Buy Retail 115
04.2013 - 01.2016

High School Diploma -

Herndon High School

Associate of Arts - English Literature

MSJC

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Allyson Harris