Allyson Hensley
Castroville,CA
Summary
Driven professional with a proven track record in customer service and problem-solving, honed at Honest Engines. Skilled in active listening and critical thinking, adept at improving customer satisfaction and loyalty. Experienced in HIPPA and OSHA regulations, showcasing a commitment to safety and privacy. Excelled in roles requiring collaboration and high-quality service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Extern
HPC and CHOMP
07.2024 - 07.2024
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Improved patient satisfaction by providing compassionate support and clear communication during visits.
Customer Service Representative
Honest Engines
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Senior Latchkey Assistant
Monterey County School District
11.2018 - 05.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Basic knowledge of first aide and child safety while supervising a large group of students.
Front End Assistant/ Cashier
Costco Wholesale Corp
10.2014 - 09.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Collaborated with cross-functional teams to develop high-quality customer service and satisfaction.
- Maintained a welcoming friendly enviornment to ensure continued and repeat customer return.
Education
Continued Education Phlebotomy Technician Program - Phlebotomy
Monterey Peninsula College
Monterey, CA04.2024
High School Diploma -
North Monterey County High School
Castroville, CA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- PPE's
- Specimen Collection
- Basic Medical Terminology
- HIPPA Regulations
- OSHA Regulations
- CLSI Order of Draw
- BLS Provider
- Computer Proficient
Certification
- CPT-1
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Timeline
Extern
HPC and CHOMP
07.2024 - 07.2024
Customer Service Representative
Honest Engines
04.2023 - Current
Senior Latchkey Assistant
Monterey County School District
11.2018 - 05.2019
Front End Assistant/ Cashier
Costco Wholesale Corp
10.2014 - 09.2016
Continued Education Phlebotomy Technician Program - Phlebotomy
Monterey Peninsula College
High School Diploma -
North Monterey County High School
- CPT-1
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
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