Allyson Hill
Port Arthur,TX
Summary
Cooperative Support Personnel Member with background maintaining smooth daily activities while helping office staff. Skilled at assisting with recordkeeping, filing, answering phones and client communication. Experienced at troubleshooting and correcting issues with printers, fax machines and other office equipment.
Overview
14
14
years of professional experience
Work History
A/P CLERK
Caliber Solutions
BEAUMONT, TX
11.2021 - 12.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reviewed order data to verify transactions and shipping dates.
- Handled client correspondence and tracked records to foster office efficiency.
SECRETARY/SECRETARY/Support Staff Member
Port Arthur ISD
PORT ARTHUR, TX
04.2007 - 04.2021
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Greeted and checked in guests at front desk for appointments.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Aided customers completing paperwork by explaining instructions and requirements.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Maintained clean reception area to promote positive, professional environment for clients.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Answered and quickly redirected large volume of calls on central system.
- Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
- Used [Software] to prepare various correspondence, reports and other written material.
- Created and implemented standard operating procedures for records handling.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Managed [Number] calendars to strategically coordinate meetings, appointments and events.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
No Degree - Counseling
Lamar State College - Port Arthur
Port Arthur, TXSkills
- Stocking and Replenishing
- Information Confidentiality
- Investigating Variances
- Records Management Software
- Microsoft Office
- Microsoft Windows
- Web Browser Software
- Outgoing Mail Preparation
- Schedule Management
- Record Sorting and Filing
- Data Recording
- File and Database Management
- Materials Organization
- Customer Satisfaction
- Data Gathering
- Billing and Invoicing
- Accounting Techniques
- Microsoft Outlook
- Google Drive
- Mail Processing
- Office Supply Management
- Customer Service
- Employee Timesheet Processing
- Critical Thinking
- Staff Meetings
- Constructive Feedback
- Time Management
- Pulling Requests
- Office Supplies and Inventory
- Meeting Support
- Email Correspondence
- Information Inputting
- Organizational Management
- Information Updates
- Microsoft Applications
- Business Correspondence
Timeline
A/P CLERK
Caliber Solutions
11.2021 - 12.2021
SECRETARY/SECRETARY/Support Staff Member
Port Arthur ISD
04.2007 - 04.2021
No Degree - Counseling
Lamar State College - Port Arthur
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