ALLYSON HOPKINS

• Prepare, review, and track service & sales proposals/quotations for all Sales Representatives
• Help various team executives with administrative needs
• Assist in training highly-qualified staff by teaching best practices, procedures, and sales strategies
• Work with VP to set pricing every year and update costing
• Secure necessary approvals to ensure compliance with standard contract terms (equipment & service sales)
• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Provide timely response and proactive services to customers
• Maintain constant & clear communication with sales & service team
• Process & manage all purchase orders for purchased equipment, service contracts, consumables & parts
• Management of customer records

Service Contract Administrator

(March 2020 - March 2022)

• Monitor service contracts for renewal status
• Audit service action reports for accuracy and completeness prior to invoicing customers
• Maintain database of equipment shipped, installation, warranty expiration and provided training
• Acquire insurance certificates per customer requirements
• Track payments and deadlines for billable Service Action Reports
• Ensure all deadlines and conditions described on customer contracts are met
• Interpret contract terms and coordinate solutions to resolve disputes between customers and service providers

Administrative Assistant

(March 2017 - March 2020)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Assisted development and implementation of new administrative procedures.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Finalizing requested documents by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Assist with scheduling activities, meetings, and appointments
• Preparing reports for HR, Sales, and Finance by collecting, analyzing, and summarizing data and trends
• Providing historical reference by developing and utilizing filing and retrieval systems Reviewed employee time entries for accuracy and assisted with PTO Requests
• Assisting with new hire on boarding and system setup
• Assisting with accounts payable and invoice data entry
• Booking travel & hotel accommodations for Sales Team and Customers when necessary
• Assisting with planning and execution of all HR sponsored employee events
• Assisting with internal and external audits
• Maintaining staff directory and company policy handbook for Human Resources department
• Performing general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Greeting and welcoming patients with sincerity
• Answering calls and returning emails
• Scheduling appointments using designed software
• Informing veterinarian's of any emergencies that require immediate attention
• Monitoring inventory
• Receiving and verifying payments after each consultation
• Liaising with courier service and laboratories to ensure that samples are delivered and collected on time
• Issuing invoices for treatment and prescribed medication after each consultation
• Assisting with veterinary technicians when short staffed