Summary
Overview
Work History
Education
Skills
Timeline
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Allyson Jones

Garden Grove,CA

Summary

Motivated individual promoting a well-rounded skill set, including communication, a strong work ethic, adaptability, and task prioritization. Always ready and willing to pitch in and perform above expectations. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Internal Service Advisor

Cerritos Acura
Cerritos, CA
10.2018 - 05.2025
  • Provided administrative support such as filing documents and entering data into computer systems.
  • Communicated with professionals to report vehicle issues not addressed by service department.
  • Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
  • Reviewed work orders and discussed with supervisors.
  • Managed multiple tasks simultaneously while adhering to tight deadlines.
  • Coordinated with outside vendors and suppliers as needed to obtain special order items or services.
  • Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Receptionist

Browning Mazda
Cerritos
04.2018 - 10.2018
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled appointments for clients, customers, and other visitors.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

Education

Associate of Arts - Behavioral Sciences

Golden West College
Huntington Beach, CA
05-2019

Skills

  • Data entry
  • Customer communication
  • Repair estimates
  • Work order preparation
  • Service documentation
  • Vendor coordination
  • Customer service
  • Problem solving
  • Reliability
  • CDK
  • Honda IN
  • XTime

Timeline

Internal Service Advisor

Cerritos Acura
10.2018 - 05.2025

Receptionist

Browning Mazda
04.2018 - 10.2018

Associate of Arts - Behavioral Sciences

Golden West College

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Allyson Jones