Allyson Jones

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

REFERENCE

-CAFE LEAD

Marisa Clark (928) 308-6431

• Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
• Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
• Increased sales performance with effective merchandising displays and promotions.
• Cultivated strong relationships with vendors to secure timely deliveries and negotiate favorable pricing on products.
• Collaborated with store management to develop innovative marketing strategies aimed at increasing foot traffic and overall sales performance.
• Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
• Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
• Resolved escalated customer issues, fostering goodwill and maintaining positive relationships with clients.

References

- PRODUCTION SUPERVISOR

Kate Minerd (573) 337-8317

- LEAD ASSOCIATE

Hannah Kakowski (605) 951-5149

- RETAIL ASSOCIATE

Elliot Dimacali (808) 255-3104

• Trained, coached, and mentored team members on best practices for delivering excellent service.
• Established key performance indicators and monitored progress towards goals.
• Developed and implemented customer experience strategies to improve customer satisfaction ratings.

• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Placed orders to restock items before supplies ran out.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.

• Provided efficient and courteous service to customers.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
• Enforced store safety and cleanliness standards, reducing hazards.
• Helped restock shelves when necessary to maintain an organized display area.
• Managed large amounts of cash accurately during busy hours in a fast-paced environment.