Allyson Kallmes

• Report cards for servers, bartenders, roadies and concessionist
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Secret Shopper forms
• Make sure the maintenance of the building is kept up to date. If I notice anything that I can not fix I let Nathan know so that the building maintains a well kept appearance.
• Managing the Security team.
• I make the security schedule.
• Check up on security during their shift about suspicious activity. Ensure they are completing routine perimeter checks and checking on RailYard and Roadhouse continuously.
• Google Reviews.
• I reply to Google reviews and reach out if we have a negative review. I will give them my email and figure out what went wrong and how we can make their experience great for next time. Investigate any complaints made about an employee.
• Assured consistent quality of production by implementing and enforcing automated practice systems.
• Post Monthly Specials and game prizes, on Facebook.
• Take pictures of food, arcade prizes, employee appreciation, live performances, and things that I think the fans of RoadHouse would love to know and see. It also helps to spread the word about what puts us above and beyond.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Gained knowledge of company policies, protocols and processes.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Assisted with onboarding of new employees by providing training and development resources.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Handled day-to-day customer or client questions via telephone or email.

• Made sure all theaters were cleaned at the end of the night
• Made sure people weren't just standing around and helping with productivity
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.

Concessionest

• Made theater tickets when popped up
• Deep Cleaned to make sure building was kept up to date
• Addressed customer complaints and inquiries to verify satisfaction.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Assisted wait staff with timely food delivery and guest requests.

• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Conducted routine inspections to check quality and compliance with established specifications.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to store's positive culture.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Mentored team members to enhance professional development and accountability in workplace.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Marked-down clearance items and relocated merchandise to proper store areas.

• Tallied cash drawer at beginning and end of each work shift.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Worked with floor team and managers to meet wide range of customer needs.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Processed refunds and exchanges in accordance with company policy.
• Handled cash with high accuracy and took care to check bills for fraud.
• Stocked, tagged and displayed merchandise as required.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.