Allyson Kemp
Hobbs
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Casa De Oro with exceptional patient care and HIPAA compliance. Adept at leading teams and improving service quality, leveraging organizational proficiency and compassionate communication to achieve results. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Casa De Oro
10.2019 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Co-Owner
Nutrishop Las Cruces
09.2017 - 08.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
- Provided ongoing motivation and guidance to help clients overcome challenges and maintain progress toward their goals.
- Assisted clients in achieving weight loss goals through tailored meal plans and consistent coaching support.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Jewelry Consultant
Gordon Jewelers
12.2014 - 10.2017
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
Front Desk Coordinator
Fitness One
08.2013 - 12.2014
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
Head Lifeguard/Lifeguard Instructor
City Of Hobbs Parks And Recreation
06.2009 - 08.2013
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Sales Associate
Kountry Korral
08.2011 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Kinesiology Exercise Science
New Mexico State University - Dona Ana Community College
Las Cruces, NMAssociate of Science - Basics
New Mexico Junior College
Hobbs, NM05.2013
Associate of Arts - Basics
New Mexico Junior College
Hobbs, NM05.2013
High School Diploma -
Hobbs High School
Hobbs, NM05.2011
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Compassionate
- Fitness industry familiarity
- Team player attitude
- Organizational proficiency
- Problem-Solving
- Courteous and Professional
- Attention to Detail
- Customer Service
- Multi-tasking strength
- Listening Skills
Certification
- CNA - Certified Nurse Assistant (2019-2021)
Timeline
Certified Nursing Assistant
Casa De Oro
10.2019 - 06.2020
Co-Owner
Nutrishop Las Cruces
09.2017 - 08.2019
Jewelry Consultant
Gordon Jewelers
12.2014 - 10.2017
Front Desk Coordinator
Fitness One
08.2013 - 12.2014
Sales Associate
Kountry Korral
08.2011 - 05.2012
Head Lifeguard/Lifeguard Instructor
City Of Hobbs Parks And Recreation
06.2009 - 08.2013
Bachelor of Science - Kinesiology Exercise Science
New Mexico State University - Dona Ana Community College
Associate of Science - Basics
New Mexico Junior College
Associate of Arts - Basics
New Mexico Junior College
High School Diploma -
Hobbs High School
- CNA - Certified Nurse Assistant (2019-2021)
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