Allyson Kuhne

Leads and optimizes end-to-end billing and collections operations, ensuring accuracy, efficiency, and timely revenue capture across diverse client portfolios. Oversees teams of 4-5 direct reports, providing strategic guidance, performance coaching, and hands-on training. Manages complex billing workflows including direct client invoicing, vendor management systems, reverse billing processes, and contractual obligations with government and educational institutions. Responsible for high-value, multi million-dollar accounts while fostering collaborative relationships with internal branch partners and external clients to drive payment resolution and process improvement. Provides leadership on escalated collection matters and supports operational continuity across billing functions.

Oversees all aspects of billing and collections operations, driving accuracy, timeliness, and compliance across diverse client and contract types. Leads a team of 4–8 professionals, providing hands-on coaching and strategic direction to support performance and development. Manages complex billing structures including direct client invoicing, vendor management platforms, reverse billing models, and government and educational contracts. Maintains oversight of multimillion-dollar accounts, ensuring financial integrity and client satisfaction. Builds and sustains strong partnerships with both clients and internal branch teams, offering training and support to streamline payment processes. Acts as a key escalation point for high-priority collection issues and provides operational backup when needed.

Demonstrates deep expertise in client billing procedures with a strong focus on accuracy, account detail, and relationship management across both client and branch teams. Proficient in collections and reporting functions, including holds, unbilled revenue, and aging analysis, with a solid understanding of end-to-end billing processes. Offers proven leadership in team coordination, follow-up, training, and skill development. Experienced in managing high-priority accounts such as Cook County and CHI, with a thorough understanding of escalation protocols and collaboration with finance teams. Provides support to team leads on escalated accounts, team performance, accountability, coverage planning, and training initiatives

• Supervised daily operations to ensure smooth workflow and adherence to company standards.
• Trained and mentored staff, enhancing team productivity and service quality.
• Implemented inventory management practices, reducing waste and optimizing stock levels.
• Coordinated shift schedules, ensuring adequate coverage during peak hours for operational efficiency.

Manages a team of 20–30 employees, overseeing daily operations, task delegation, and team development through coaching and performance support. Serves as acting lead during team lead absences, ensuring continuity and accountability. Responsible for signing off and processing billing for inbound and outbound deliveries, coordinating trailer creation, and preparing logistics for the next shift to maintain seamless warehouse operations.