Allyson Lau
Bend,OR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Contract Manager
Providence Home and Community Care
01.2020 - Current
- Preparing, negotiating, and administering multiple contracts pertaining to the various key suppliers and specialists for PSJH Home and Community Care
- This includes working the contract through all phases until completion (pre-proposal through closeout) with a variety of suppliers
- Performing risk assessments of proposal/contract terms and conditions
- Responsible for formulating and executing strategies to minimize potential risks and maximize value and expenditure to the business
- Overseeing the complete lifecycle of a diverse portfolio of contracts including, staffing, provider, residential, ancillary, vendor, information technology and other contracted services required for operations of HCC ministries
- Knowledgeable in service delivery and pricing methodologies for a diverse portfolio of healthcare functions including physician services, hospital services, long term residential care, skilled nursing, alternative care, home health and hospice services, durable medical equipment, vendors, pharmacy benefit managers (PBM), and pharmacy and infusion services
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
Social Work Housing Specialist
Providence ElderPlace: Quality and Clinical Leadership
01.2018 - Current
- Coordinating the transition of patients between a hospital or skilled nursing facility and a community care setting
- Serving as a consultant and resource between interdisciplinary clinical teams for complex community placements, providing education and feedback regarding living options
- Conducting medical chart reviews to determine the appropriate placement option that will meet each patient's individual level of care
- Providing outreach to new and established community organizations to cultivate strong and collaborative partnerships
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Intake and Enrollment Specialist
Providence ElderPlace: Marketing and Business Development
12.2016 - 01.2018
- Performing all intake and enrollment functions including in-home assessments and providing customer service to existing referral points, to meet enrollment targets
- Implementing strategies to enhance customer service and communication throughout the organization
- Communicating medical and social needs to clinical teams and coordinating resources to ensure effective care planning
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Case Manager Aging and People With Disabilities
Oregon Department of Human Services
10.2015 - 12.2016
- Evaluating a client's social service needs through intake field assessments to implement a comprehensive, person centered plan for services
- Crisis management and coordinating access to emergency medical care and community resources
- Advocating for and supporting the independence and empowerment of vulnerable older adults
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Human Services Specialist
Oregon Department of Human Services
01.2015 - 10.2015
- Interviewing clients and verifying financial and employment information with collateral sources
- Applying government guidelines and policies to determine eligibility for initial and ongoing medical and food benefits
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
Lead Teacher
Albina Early Head Start
04.2010 - 12.2014
- Overseeing and directing the planning and implementation of educational services for low-income children and families
- Coaching and supervising Teacher Assistants and Volunteers to use and develop their skills and abilities in planning and carrying out classroom activities
- Maintaining a comprehensive and ongoing portfolio assessment for each child, including weekly observations in each area, examples of the child's work, and a developmental assessment
Special Education Para-Educator
Portland Public Schools
09.2010 - 04.2011
- Providing instructional assistance to support special education students
- Working on an in-depth basis with students to execute individual lesson plans and alternative strategies for learning
- Supporting students in developing life skills both inside the classroom and in the community
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Education
Bachelor of Science - Psychology
University of Oregon
Eugene, ORSkills
- Contract drafting
- Process management
- Contract pricing
- Terms and conditions writing
- Contract administration
- Process improvement
- Time management
- Relationship building
- Attention to detail
Timeline
Contract Manager
Providence Home and Community Care
01.2020 - Current
Social Work Housing Specialist
Providence ElderPlace: Quality and Clinical Leadership
01.2018 - Current
Intake and Enrollment Specialist
Providence ElderPlace: Marketing and Business Development
12.2016 - 01.2018
Case Manager Aging and People With Disabilities
Oregon Department of Human Services
10.2015 - 12.2016
Human Services Specialist
Oregon Department of Human Services
01.2015 - 10.2015
Special Education Para-Educator
Portland Public Schools
09.2010 - 04.2011
Lead Teacher
Albina Early Head Start
04.2010 - 12.2014
Bachelor of Science - Psychology
University of Oregon
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