Allyson Mason
Hedgesville,WV
Summary
Highly motivated individual who thrives on embracing new challenges. With a strong work ethic, adaptability, and exceptional interpersonal skills, Excel in both independent and team-oriented environments. Quick to grasp new skills, Adept at working autonomously and efficiently.
Driven by the goal of ensuring customer satisfaction and contributing to the overall success of prior employers.
With over 10 years of experience in Customer satisfaction., Dedicated and organized, utilizing proven planning and support strategies. Process expert customer service skills are very transferrable and allow adaptation quite naturally to a new work environment.
Overview
31
31
years of professional experience
Work History
Scheduling Coordinator NCTC Government Contractor
Sedona Government Technology (STGS)
07.2023 - Current
- Established positive relationships with clients, ensuring their needs were met throughout event planning process.
- Inspected event facilities to confirm conformance to customer requirements.
- Relied and trusted resource for administrative issues.
- Schedule courses and meetings within hotel software Opera.
- Possess excellent organizational and time-management skills.
- Able to carry out administrative duties such as data entry, reports.
- Responsible for maintaining multiple Excel spread sheets
- Proficient in creating and printing name badges.
- Skilled in preparing and maintaining files and reports within established timelines.
- Strong ability to establish and maintain cordial relationships with instructors and guests.
- Familiarity scheduling and event planning using Opera software
- Proficient entering event applications into hotel operating system,
- Efficient answering day-to-day questions regarding scheduling and event space use.
- Reliable and efficient team player - Capable of working well under pressure to meet deadlines.
- Responsible for maintaining multiple Excel Spread Sheets
- Perform weekly mail merge and printed name tags for guest usually over 300.
- Tasked with notifying upper management of updated attendees weekly.
- Coordinated schedules and timelines for events.
Student Support Specialist
American Public University System
07.2012 - 11.2022
- Demonstrated excellent verbal and written communication skills.
- Exhibited the ability to learn quickly and work in high-energy team environment.
- Possess strong problem-solving skills.
- Demonstrated ability to work successfully with limited supervision.
- Showed proficiency in writing well-organized, informative, and effective emails and other written communications.
- Utilized active listening skills.
- Demonstrated goal orientation with ability to prioritize work to maximize efficiency and meet deadlines.
- Shared knowledge with teammates and supported as necessary.
- Contributed effectively at meetings and treated each team member with respect, regardless of differences.
- Was expert at handling escalated issues calmly and appropriately, taking initiative to resolve problems and offer solutions.
- Demonstrated proficiency with software applications used in department.
- Built rapport with students and provided timely, accurate information in friendly, professional manner.
- Conducted research to find answers and understand referral processes and procedures.
- Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
- Had ability to understand and follow professional standards and APUS procedures.
- Effectively explained University's history, mission statement, goals, vision, organizational structure, strategic goals, policies, accreditation, procedures, and programs (including funding sources for students).
- Compared and contrasted University with major competitors and extracted and analyzed information from reports.
- Assisted students with understanding their student account, how to make payment plans and how to obtain and read their 1098T form.
- Worked with 4-person team to plan and execute successful commencement for over 50,000 graduates.
- Planned online events for student body.
- Facilitated DEIB Zoom panels monthly.
- Designed and managed Splash pages for student body online and in person activities.
Office Manager
H & R Block Tax Services
10.2008 - 05.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Successfully led 2 teams of up to 10 employees, scheduling one eek out to ensure coverage.
- Provided ongoing coaching, performance monitoring, and personnel reviews.
- Training and development of customer service professionals through daily huddles
- Preparation and delivery of training seminars
- Negotiated resolutions to client issues.
- Expert in marketing and negotiation
- Collaboration with regional marketing teams as well as local offices.
- Marketed effectively to drive sales.
- Negotiation of media contracts for print, radio, television, and billboard ads
- Fostered relationships with area businesses and local businesses through community outreach.
- Built strong network which drove business growth making branch one of the top preforming offices.
- Serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Served as point of contact for onsite escalated client service concerns.
- Increased brand awareness by implementing targeted direct marketing campaigns.
Certified Substitute Teacher
Berkeley County Schools
08.2005 - 06.2011
- Developed and implemented effective daily lesson plans aligned with state-mandated objectives when replacing teacher for long periods of time.
- Followed prewritten lesson plans when filling in for sick, vacation or Maternity leave on day-to-day basis.
- Skilled in assessing and recording student progress while maintaining dynamic and engaging classroom environment.
- Passionate about fostering student growth and dedicated to facilitating love for learning
Claims Claim Representative
Social Security Administration
10.1995 - 07.2003
- Highly experienced individual interviewing and explaining Social Security programs.
- Received multiple awards for teamwork and achievements.
- Skilled in face-to-face and phone communication with public
- Adept at gathering, clarifying, and verifying information for claims analysis.
- Proficient in preparing disability files for West Virginia State Disability Service as well as appeal forms.
- Expertise in assisting with preparing Claim folders for Social Security Retirement and Death benefit Claims.
- Reviewed and processed Retirement and Disability claims in accordance with company guidelines and applicable federal and state laws
- Investigated and analyzed claims data to determine validity and eligibility.
- Determined benefit eligibility and advised of payments for approved claims.
- Aided claimants, attorneys, and other 3rd parties with filing appeals.
- Prepared and submitted files to state disability agency for review.
- Ensured accurate record-keeping and documentation.
- Provided best possible customer service.
- Communicated with claimants and to gather detailed information to complete application for benefits.
Promotions Coordinator
Main Street Martinsburg, Inc.
08.1993 - 10.1995
- Developed and maintained relationships with Key community stakeholders such as local businesses, organizations and local government offices.
- Managed and developed strategies to increase community engagement and ensure success of local economy.
- Organized community events including working with Governor of WV office to plan WV day celebration to celebrate economic growth of town.
- Wrote engaging and creative press releases for each promotion.
- Assisted businesses with obtaining grants for revitalization of downtown businesses.
Education
Regents BA - General Studies Emphasis On Business
Shepherd University
Shepherdstown, WV05.1997
Associate of Applied Science - Office/Information Technology
Shepherd University
Shepherdstown, WV12.1996
Skills
- Excellent Verbal and Written Communication
- Community Engagement
- Eligibility Determination
- Claims preparation
- Operational improvement
- Database Management
- Contract development and management
- Brand management
- Partnership Development
- Media Relations
- Project Management
- Event Coordination
- Problem-Solving
- Nonprofit experience
Community Service
- Planned and organized with 2 other Individuals a benefit concert with famous Nashville recording artist John Berry, to aid a local woman with monetary assistance with lifesaving medication expenses incurred after having a Kidney transplant. We raised enough money to cover her medication for 6 months.
- Assisted with planning and organizing a country music show to benefit relay for life. Raised approximately $10,000 dollars through tickets and sponsorships.
- Raised money for local football booster organization through sponsorships, bingo events which provided much needed equipment and uniforms.
Timeline
Scheduling Coordinator NCTC Government Contractor
Sedona Government Technology (STGS)
07.2023 - Current
Student Support Specialist
American Public University System
07.2012 - 11.2022
Office Manager
H & R Block Tax Services
10.2008 - 05.2012
Certified Substitute Teacher
Berkeley County Schools
08.2005 - 06.2011
Claims Claim Representative
Social Security Administration
10.1995 - 07.2003
Promotions Coordinator
Main Street Martinsburg, Inc.
08.1993 - 10.1995
Regents BA - General Studies Emphasis On Business
Shepherd University
Associate of Applied Science - Office/Information Technology
Shepherd University