Allyson McQuaid
Huntington Beach,CA
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Lead
Golden Spoon Frozen Yogurt
2019.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Hostess
Pelican Grill
2022.06 - 2023.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cook/Cashier
Pipeline
2021.04 - 2022.06
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Server
22nd Street Pizza
2021.04 - 2022.06
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Aerospace intern
Base11 Aerospace Mentorship Program
Pasadena , CA
2023.10 - 2024.06
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
Education
High School Diploma -
05.2024
- 3.5 GPA
- Scholars Award Scholarship Recipient
- Extracurricular Activities: Dance
- American Sign Language Club Member
Skills
- Table Bussing
- Safe Food Handling
- Food Delivery
- Customer Service
- Cooking
- Complaint Handling
- Guest Engagement
Languages
American Sign Language
Native or Bilingual
Timeline
Aerospace intern - Base11 Aerospace Mentorship Program
2023.10 - 2024.06
Hostess - Pelican Grill
2022.06 - 2023.01
Cook/Cashier - Pipeline
2021.04 - 2022.06
Server - 22nd Street Pizza
2021.04 - 2022.06
Lead - Golden Spoon Frozen Yogurt
2019.06 - Current
Orange Coast College - High School Diploma,
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