Allyson Mikitko
Summary
Proven team leader and efficient multitasker, I enhanced customer satisfaction and reduced wait times at Pizza King by implementing effective workstations and prioritizing tasks. Skilled in food safety and guest engagement, I fostered a supportive environment, training staff and ensuring high-quality service. Achievements include streamlining operations and cultivating positive customer relationships. Motivated customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Server and Delivery Driver
Pizza King
Lock Haven, PA
08.2022 - Current
- Demonstrated adaptability by quickly learning new recipes or adjusting existing ones according to customer dietary needs or preferences.
- Enhanced customer satisfaction by providing timely and accurate food service in a fast-paced kitchen environment.
- Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.
- Participated in weekly meetings with management teams to discuss areas for improvement or potential opportunities for growth within the business operations.
- Reduced wait times for customers by efficiently organizing and prioritizing tasks during busy periods.
- Utilized problem-solving skills to address unexpected challenges that arose during daily operations efficiently.
- Provided excellent communication between front-of-house staff and kitchen team members to address any concerns or special requests promptly.
- Assisted in training new employees on kitchen procedures, policies, safety protocols, fostering a supportive work environment for all staff members.
- Collaborated effectively with colleagues to ensure smooth workflow during peak hours, resulting in quicker order turnover rates.
- Supported the head chef in meal preparation, assisting with ingredient preparation, cooking, and plating as needed.
- Contributed to a positive work atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Improved ticket times during rush hours by implementing efficient workstations layout and distribution of tasks among team members.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Sandwich Artist
Subway
McElhatten, PA
02.2021 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Monitored inventory and requisitioned low-stock items.
Education
Associate of Science - Licensed Practical Nurse
Central Pennsylvania Institute of Science And Technology
Pleasant Gap, PA07.2024
High School Diploma -
Central Mountain High School
Mill Hall, PA06.2023
Skills
- Efficient multitasking
- Food safety knowledge
- Food quality control
- Server etiquette
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Cleaning and sanitizing
- Team Leadership
- Staff Training
Certification
- CPR License - [6/2023 - 6/2025]
- Record Check Certification - 6/2023
- Child Abuse Clearance - 6/2024
- Recognizing and Reporting Child Abuse (Act 31) - [6/2024-6/2026]
Timeline
Kitchen Server and Delivery Driver
Pizza King
08.2022 - Current
Sandwich Artist
Subway
02.2021 - 03.2023
Associate of Science - Licensed Practical Nurse
Central Pennsylvania Institute of Science And Technology
High School Diploma -
Central Mountain High School