Summary
Overview
Work History
Education
Skills
Timeline

Allyson Miller

Newark,DE

Summary

I have over 15 years of Collection experience working as a Senior Recovery Specialist of Private Student loans , also working as a Senior Probate Specialist, Debt collections.

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement.

Overview

30
30
years of professional experience

Work History

ABA Paraprofessional

USS
Wilmington , DE
08.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Benecard
03.2018 - 04.2019
  • Taking inbound calls from Members, Physicians, Clients and Pharmacies
  • Processing mail order prescription request
  • Processing Prior Authorization requests
  • Entering overrides when needed, reviewing members benefits.

Customer Service Associate

Ahold USA
10.2018 - 12.2018
  • Scanning gift cards, processing expedited cards via fed Ex for All Corporate accounts.

Customer Service

Lord & Taylor
03.2016 - 09.2016
  • Taking inbound calls from customers regarding their rewards accounts
  • Placing orders for major home fashion departments
  • Completing spreadsheets to track customer issues
  • Responding to all internal and external emails.

Recovery Specialist

Navient
10.2011 - 03.2015
  • Providing customer service in regards to delinquent charges off Private student loan accounts
  • Resolving account issues
  • Recommend repayment options
  • Offering settlements to settle loans
  • Skip tracing accounts and reviewing credit reports
  • Adhering to deadlines and collection goals.

Senior Probate Commission Specialist

Phillips & Cohen Associates, Ltd
12.2000 - 10.2011
  • Recovering credit card debt for deceased accounts
  • Contacting Attorneys and Probate Courts to file claims on estates
  • Following laws and provisions within various states
  • Negotiating settlements with With Executive, Attorney's to facilitate payment through estate
  • Filing Probate claims with Probate courts in timely manner.

Team Lead Collection Specialist

Applied Card Systems
02.1995 - 12.2000
  • Monitoring employees
  • Completing daily production reports
  • Taking escalating calls and resolving promptly
  • Delegating and providing guidance for team.

Education

High school or equivalent -

Harrisburg High School, Harrisburg, PA
01.1994

Skills

  • CSR
  • Call Center
  • Customer Service
  • Customer Care

Timeline

ABA Paraprofessional - USS
08.2023 - Current
Customer Service Associate - Ahold USA
10.2018 - 12.2018
Customer Service Representative - Benecard
03.2018 - 04.2019
Customer Service - Lord & Taylor
03.2016 - 09.2016
Recovery Specialist - Navient
10.2011 - 03.2015
Senior Probate Commission Specialist - Phillips & Cohen Associates, Ltd
12.2000 - 10.2011
Team Lead Collection Specialist - Applied Card Systems
02.1995 - 12.2000
Harrisburg High School - High school or equivalent,

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Allyson Miller