Allyson Nolan
Soddy-Daisy,TN
Summary
Dedicated waitress with 10+ years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to all patrons. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Waitress
Doc Holidays
03.2023 - 03.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
Waitress Supervisor
Mikes Hole In The Wall
01.2017 - 03.2023
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
Waitress
The Pub On Frazier
05.2015 - 01.2017
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Informed customers about daily and seasonal specials.
Education
Interior Design
University of Chattanooga
Chattanooga, TNVocational - Registered Dental Assistant
Chattanooga State Community College
Chattanooga, TN05.1982
Skills
- Order Management
- Order Accuracy
- Dining area maintenance
- Food safety understanding
- Safe Food Handling
- Food inspection
- Food spoilage prevention
- Customer Service
- Greeting guests
Timeline
Waitress
Doc Holidays
03.2023 - 03.2024
Waitress Supervisor
Mikes Hole In The Wall
01.2017 - 03.2023
Waitress
The Pub On Frazier
05.2015 - 01.2017
Interior Design
University of Chattanooga
Vocational - Registered Dental Assistant
Chattanooga State Community College