Allyson Oates
Mooresville,United States
Summary
Customer-focused retail professional with extensive experience in high-volume customer service, close-contact product demonstration, and relationship-driven sales. Highly skilled in creating positive, engaging customer experiences through strong interpersonal communication and attentive service. Recruited through Chamber of Commerce outreach for demonstrated professionalism and customer engagement abilities. Brings a well-rounded background in food preparation and safe food handling, as well as serving and hosting roles that required multitasking, accuracy, and efficiency in fast-paced environments. Proven ability to represent brands positively, support sales goals, and build lasting customer relationships while maintaining high standards of service and teamwork.
Overview
8
8
years of professional experience
Work History
Digital Personal Shopper
Walmart
10.2025 - Current
- Curated personalized shopping experiences based on client preferences and feedback.
- Collaborated with vendors to secure exclusive products that meet client demands effectively.
- Streamlined order processes, ensuring timely delivery of products to clients' homes.
- Analyzed client purchasing patterns to identify opportunities for upselling and cross-selling products.
- Implemented feedback mechanisms to continuously improve service offerings and customer experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Customer Service Cashier
Goodwill
01.2024 - 10.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Sales Associate
Spencer's Gifts
03.2024 - 12.2024
- Assisted in maintaining visual merchandising standards to enhance customer engagement.
- Supported inventory management by restocking shelves and organizing backroom supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to execute promotional displays and seasonal transitions efficiently.
- Promoted special offers or events happening within the store, driving increased foot traffic and sales opportunities during peak seasons or promotional periods.
Server
First Watch
12.2022 - 01.2024
- Efficiently managed multiple tables while maintaining attention to detail during high-volume shifts.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guests.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Adapted quickly to changing priorities, ensuring smooth operations during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Hostess
Fox and Hound Sports Bar
09.2021 - 08.2022
- Managed reservation system to optimize seating arrangements during peak hours.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Monitored waitlists and communicated estimated wait times effectively to guests.
- Coordinated special events, ensuring seamless execution of service for large parties.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Crew Member
Bojangles' Restaurants
06.2018 - 08.2021
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Operated cooking equipment effectively, ensuring food quality and adherence to safety standards.
- Assisted in training new crew members on operational procedures and service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
William Amos Hough Highschool
Cornelius, NC03.2020
Skills
Customer service
Timeline
Digital Personal Shopper
Walmart
10.2025 - Current
Assistant Sales Associate
Spencer's Gifts
03.2024 - 12.2024
Customer Service Cashier
Goodwill
01.2024 - 10.2025
Server
First Watch
12.2022 - 01.2024
Restaurant Hostess
Fox and Hound Sports Bar
09.2021 - 08.2022
Crew Member
Bojangles' Restaurants
06.2018 - 08.2021
High School Diploma -
William Amos Hough Highschool