Allyson Orozco Valdez

Hostess

Freshies Restaurant & Bar

07.2021 - 09.2024

Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Answered customer questions about hours, seating, and menu information.
Input orders accurately into POS terminal, split bills and accepted payments.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Backed up servers by checking on tables and retrieving items for guests.
Seated patrons based on guest preferences and seating availability.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Took initial drink orders and relayed information to wait or bar staff.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.