Allyson Overcash
Charlotte,NC
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
14
14
years of professional experience
Work History
Community Manager
Superior Association Management
01.2021 - Current
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Implemented and enforced policies and procedures to maintain properties.
- Aided upper-level leaders by completing budgets and financial reports for executive action planning.
- Kept properties in compliance with local, state and federal regulations.
- Fielded inquiries from current and potential community members about property and community offerings.
- Organized and executed business of 7 communities.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Taproom Manager
Old Armor Beer Company
12.2020 - 11.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Manager/ Bartender
Flight Beer Garden And Music Hall
04.2017 - 12.2020
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Closed out cash register and prepared cashier report.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Generated 20 leads per week and pursued opportunities to convert customers with an 80% success rate.
- Built lasting client relationships by organizing and planning sales events.
- Saved costs, negotiating room rates and meeting space pricing.
Patient Care Coordinator
The Cosmetic Concierge
04.2016 - 04.2017
- Maintained patient and physician confidentiality.
- Verified patients' eligibility and claims status with insurance agencies.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly managed a multi-line phone system and give information to callers, take messages, or transfer calls to appropriate individuals.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Maintain knowledge of community services and resources available to patients.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Use computers for various applications, such as database management or word processing.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Order and dispense office supplies.
Bartender
Ten Park Lanes
12.2014 - 03.2016
- Maintain a clean, functioning, organized work environment.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Assist orders for liquor, beer and supplies.
- Supervise the work of bar staff and other bartenders.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Take beverage orders from serving staff as well as directly from patrons.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Collect money for drinks served.
- Balance cash receipts.
- Ensured liquor was secured at the end of shifts.
- Train new employees.
Bartender and Server
CharBar No. 7
10.2012 - 02.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Greeted guests in a timely and professional manner.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Inform customers of daily specials.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Take orders from patrons for food or beverages.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Waited on multiple customers at the bar and throughout the bar area.
- Maintained full knowledge of beverage lists and promotions.
- Poured drinks using standard pour according to specifications.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Ensured liquor was secured at the end of shifts.
Sales Associate
Abercrombie & Fitch
09.2009 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding store merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
High School Diploma -
Grace Academy
Charlotte, NC05.2009
Skills
- Staff Management and Training
- Administrative Support
- Event planning
- Customer Rapport
- Organizational Abilities
- High-Volume Environments
- Time Management
Timeline
Community Manager
Superior Association Management
01.2021 - Current
Taproom Manager
Old Armor Beer Company
12.2020 - 11.2021
Sales Manager/ Bartender
Flight Beer Garden And Music Hall
04.2017 - 12.2020
Patient Care Coordinator
The Cosmetic Concierge
04.2016 - 04.2017
Bartender
Ten Park Lanes
12.2014 - 03.2016
Bartender and Server
CharBar No. 7
10.2012 - 02.2016
Sales Associate
Abercrombie & Fitch
09.2009 - 07.2012
High School Diploma -
Grace Academy