Allyson Parry
St. Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Procurement Manager
Clarity SSU
11.2022 - Current
- Manage day to day ordering for the company
- Follow the process to ensure everything arrives in a timely manner
- Maintaining relationships with vendors while continually scouting for additional vendors
- Communicating with Management regularly regarding the efficient flow of materials for each open job
- Creating invoices for customers monthly: Jobs completed, Service Monthly Hours, and service tickets
- Managing the service schedule weekly, assigning jobs, service calls, and customer service monthly hours to our technicians
- Manage the warehouse with materials receiving in, ensure all materials have arrived
- Mark jobs ready for installs.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
Senior Order Management
Spectrum Business Enterprise
06.2019 - 11.2022
- Liaison for Clients, Sales Team, Order Fulfillment, Field Operations, Project Managers and Engineers during Order Management cycle
- Manage all project orders including complex Unified Communications, fiber, internet, cloud based, coax orders from sale completion to Project Management handoff
- Dedicated to the Unified Communications/Hosted Voice Complex team since May 2020
- Prioritize, investigate, troubleshoot and resolve complex escalations to enhance client experience to ensure installation goes as smooth as possible
- Engage with cross functional teams to ensure accuracy of contracts, billing information (ICOMS/CSG/Agent iOS), Early Termination Fees, and internal financial documents such as IRR, SPR, SPARC and BOM costs
- Top tier achievement of departmental goals, including completing order interval, revenue, and accuracy
- Created and facilitated training on financial documents and company branding for Order Management teams for Mid-Market Sales within Spectrum Enterprise.
- Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively.
- Enhanced order processing efficiency by implementing advanced software systems and streamlining workflows.
Sales Support Specialist
Spectrum Business
09.2013 - 06.2019
- Manage Mid-Market Fiber orders on a daily basis that have been assigned (facilitating opportunity progress, billing, and upgrade/downgrade requests) through the dashboard in EOM
- Assist in customer escalations to ensure customer expectations are met
- Provide internal customer support to make certain external customers are properly supported
- Work with internal customers to provide completed documents (contracts, site survey, SPR, IRR) to ensure seamless transition from Sales Operations to Order Management
- All the while, providing superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems as needed.
OM Specialist Pre Install
Charter Communications
02.2011 - 09.2013
- Address Pre Install phone fallout with customer, reschedule and resolve first attempt
- Establish solid working relationships inter–team
- As well as cross functionally within Service Delivery
- Cross train within the Order Management department to develop a broad understanding of functions within the department allowing greater perspective of the end to end process.
Education
No Degree - Accounting And Business Management
Mineral Area College
Park Hills, MOHigh School Diploma -
Steelville High School
Steelville, MO05.2007
Skills
- Price Negotiation
- Supplier Management
- New Vendor Setup
- Market Analysis
- Salesforce (8 years experience)
- Microsoft Office (Excel, Word, Lists, creating process flows through power automate)
- Time Management
- Contract Management
- ERP Software
- Inventory Management
- Analytical Thinking
- Resourcefulness
Professional Summary Skills
- Skilled critical thinker and analyst; thoughtful, intuitive, and inquisitive; strength in tenacity and attention to detail
- Able to prioritize/delegate tasks effectively to ensure timely project completion
- Project management, team leadership, training, extensive customer service, SalesForce, Microsoft Excel, Word, PowerPoint, QuickBooks and Microsoft Office.
Timeline
Procurement Manager
Clarity SSU
11.2022 - Current
Senior Order Management
Spectrum Business Enterprise
06.2019 - 11.2022
Sales Support Specialist
Spectrum Business
09.2013 - 06.2019
OM Specialist Pre Install
Charter Communications
02.2011 - 09.2013
No Degree - Accounting And Business Management
Mineral Area College
High School Diploma -
Steelville High School
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