Bilingual healthcare professional with over 15 years of customer service experience, including 12 years as a Medical Assistant and 4 years as a Senior Credentialing Specialist. Fluent in both Spanish and English, with a comprehensive understanding of medical operations, provider credentialing, and clinical support. Skilled in managing end-to-end credentialing processes, ensuring regulatory compliance, and maintaining accurate provider records. Adept at bridging communication between providers, patients, and administrative teams. Strong background in EMR systems, payer enrollment, and medical staffing, with a proven ability to thrive in fast-paced, detail-oriented healthcare environments. Committed to delivering exceptional service with professionalism, accuracy, and cultural sensitivity.