Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Allyson Riney

Allyson Riney

Orlando

Summary

Dynamic professional with a proven track record at Universal Orlando, excelling in customer engagement and conflict resolution. Adept at developing innovative programs and enhancing guest experiences through effective communication and teamwork. Recognized for creating fresh tour routes that captivated repeat visitors, ensuring operational efficiency and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Equipment and Technology Guide

Universal Orlando
Orlando
03.2024 - Current
  • Guided guests through attractions, ensuring a positive experience and safety.
  • Provided detailed information about park amenities and event schedules.
  • Collaborated with team members to maintain cleanliness and organization in assigned areas.
  • Monitored attraction readiness, reporting maintenance issues to ensure operational efficiency.
  • Developed new tour routes to keep things fresh and exciting for repeat visitors.

Turnstiles Attendant

Universal Orlando
Orlando
11.2021 - 03.2024
  • Assisted guests with inquiries and provided exceptional customer service.
  • Greeted customers, answered their questions and provided them with assistance.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Resolved customer issues to maintain high standards of customer satisfaction.

After School Care and Summer Camp Counselor

Lakeside Preschool
Windermere
07.2020 - 07.2021
  • Organized and led engaging arts and crafts sessions for diverse age groups.
  • Communicated effectively with parents regarding camper progress and daily experiences.
  • Monitored behavior, addressing conflicts promptly to maintain a positive camp environment.
  • Resolved conflicts between campers using effective communication strategies.
  • Communicated with other counselors to coordinate group activities.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.

Education

Bachelor of Arts - Human Communication

University of Central Florida
Orlando, FL
05-2025

Skills

  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Customer engagement
  • Program development
  • Event planning

Accomplishments

  • Employee of the Month at Universal Orlando - April 2025

Certification

  • Hootsuite Platform Certification
  • Snapchat Essentials
  • ANA SeeHer Education Certificate
  • Become and AI-Powered Marketer

Timeline

Equipment and Technology Guide

Universal Orlando
03.2024 - Current

Turnstiles Attendant

Universal Orlando
11.2021 - 03.2024

After School Care and Summer Camp Counselor

Lakeside Preschool
07.2020 - 07.2021

Bachelor of Arts - Human Communication

University of Central Florida

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