Allyson Rippley

Over the summer, I worked as an office assistant at Acme, where I was responsible for maintaining an organized office environment by managing filing and organizing paperwork. I also gained hands-on experience with invoicing and accounts payable through computer systems. Additionally, I engaged with customers over the phone, consistently maintaining a positive attitude while addressing their inquiries and concerns. This role allowed me to enhance my organizational skills and communication abilities, contributing to a well-managed and customer-focused office.

• Greeted visitors in a professional manner and provided assistance when necessary.
• Provided administrative support to multiple departments as needed.
• Answered phone calls and directed them to appropriate personnel.
• Maintained an organized filing system of paper documents and electronic files.

While working at Hollister for a year, alongside my studies, I gained extensive experience in customer service. My role involved interacting with customers, addressing their needs, and ensuring they received exceptional support. I focused on creating a positive shopping experience by being attentive and responsive, assisting customers with their inquiries, and providing help whenever needed. This experience honed my ability to communicate effectively and deliver outstanding service, enhancing my skills in customer engagement and support.

• Processed credit card transactions quickly and securely.
• Provided accurate information about products, prices and services.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Greeted customers and provided exceptional customer service.
• Maintained cleanliness of store environment including floors, windows, displays.