Overview
Work History
Education
Skills
Timeline
Generic

Allyson Saenz

Tulsa,OK

Overview

7
7
years of professional experience

Work History

Customer Care Representative

City of Tulsa
Tulsa, OK
02.2026 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Analyzed feedback data to identify strategies for service improvement initiatives.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Streamline workflow within the Digital Engagement team, reducing response times while maintaining quality customer support standards.

Clerical & Dispatch

City of Tulsa
Tulsa, OK
02.2025 - 02.2026
  • Assist citizens and colleagues for emergency response regarding city issues
  • Generates or updates reports providing analysis and other documents to assist management.
  • Create non-emergency work orders for field crews, providing detailed information to management, field personnel, engineering consultants and other City departments

Team Member

CBI Wholesale Electronics
Pryor, OK
09.2024 - 02.2025
  • Answering Calls regarding our Products
  • Sales Advisor & Personal Delivery of Items to Customers
  • Assisted in Inventory Management & System Pricing

Production Assistant

Green Country Habitat for Humanity Restore Rack
Tulsa, OK
09.2020 - 08.2024
  • Cleaning, Organizing, & Pricing of donated items in the warehouse.
  • Research of Antiques for Sale Purposes.
  • Assisting in Donation Retrieval & Preparation of Donation receipts.

Receptionist & Server

Cottey College
Nevada, MO
08.2019 - 05.2020
  • Greet & Direct Guest to Appropriate Areas
  • Appointment Scheduling & Call Redirection to Appropriate Offices/Staff
  • Took Orders, Served Guest, & Cleaned afterwards

Education

High School Diploma -

Bartlesville High School
Bartlesville, OK
05.2019

Liberal Arts And Sciences

Cottey College
Nevada, MO

Skills

  • Customer service
  • Data entry
  • Active listening
  • Teamwork and collaboration
  • Adaptability and flexibility

Timeline

Customer Care Representative

City of Tulsa
02.2026 - Current

Clerical & Dispatch

City of Tulsa
02.2025 - 02.2026

Team Member

CBI Wholesale Electronics
09.2024 - 02.2025

Production Assistant

Green Country Habitat for Humanity Restore Rack
09.2020 - 08.2024

Receptionist & Server

Cottey College
08.2019 - 05.2020

High School Diploma -

Bartlesville High School

Liberal Arts And Sciences

Cottey College
Allyson Saenz