Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Analyzed feedback data to identify strategies for service improvement initiatives.
Managed high call volume with exceptional professionalism and efficiency.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Streamline workflow within the Digital Engagement team, reducing response times while maintaining quality customer support standards.
Clerical & Dispatch
City of Tulsa
Tulsa, OK
02.2025 - 02.2026
Assist citizens and colleagues for emergency response regarding city issues
Generates or updates reports providing analysis and other documents to assist management.
Create non-emergency work orders for field crews, providing detailed information to management, field personnel, engineering consultants and other City departments
Team Member
CBI Wholesale Electronics
Pryor, OK
09.2024 - 02.2025
Answering Calls regarding our Products
Sales Advisor & Personal Delivery of Items to Customers
Assisted in Inventory Management & System Pricing
Production Assistant
Green Country Habitat for Humanity Restore Rack
Tulsa, OK
09.2020 - 08.2024
Cleaning, Organizing, & Pricing of donated items in the warehouse.
Research of Antiques for Sale Purposes.
Assisting in Donation Retrieval & Preparation of Donation receipts.
Receptionist & Server
Cottey College
Nevada, MO
08.2019 - 05.2020
Greet & Direct Guest to Appropriate Areas
Appointment Scheduling & Call Redirection to Appropriate Offices/Staff