Overview
Work History
Education
Skills
Timeline
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Allyson Sonnenreich

Allyson Sonnenreich

Team Lead Manager
Baltimore,MD

Overview

4
4
years of professional experience

Work History

Team Lead Manager

Window Nation
05.2023 - Current
  • Managed twelve agents while monitoring my team KPI's.
  • Compose weekly team.
  • interviewed prospective new hires
  • Trained a new hire class.
  • Managed call centers in Fulton MD and Cleveland Ohio.
  • Directed sales reps in procuring leads
  • Collected data to create and finalize reports.
  • A member of the hiring and termination team.

Quality Assurance Specialist

Window Nation
Fulton, MD
05.2022 - 05.2023
  • Reviewed recorded calls to ensure call quality and identify areas of improvement for call center agents
  • Worked with leadership on needed areas of improvement to ensure agents were using the provided call scripts to ensure accuracy and gain efficiency
  • Held biweekly QA calibration meetings to ensure call grading was uniform across both call centers, leadership, and the QA team
  • Organize weekly stats report for the Cleveland branch to highlight opportunities for improvement
  • Reviewed confirmation calls to ensure appointments were properly confirmed and all efforts were made to save any appointment from cancellation.
  • Completed deal savers to ensure all appointment were not missed.

Window Nation Internship

Window Nation
Fulton, MD
01.2022 - 05.2022
  • Assisted with recruiting new Window Nation employees in the recruiting office.
  • Attended an in-home sales representative presentation.
  • Utilized Excel to forecast future performance/created reports for canvassing stats and set gaps.
  • Assisted with training of new hires for call center representative position
  • Organized and aided Window Nations office administrator
  • Assisted with marketing presentations for newly hired sales managers.

Sales Associate

Sweet Elizabeth Jane Boutique
Ellicott City, MD
01.2021 - 01.2022
  • Assisted customers on the floor for merchandising questions/concerns
  • Fitting room attendant
  • Created labels for tags while tagging inventory
  • Created window and mannequin displays
  • Reduced product to clearance
  • Tracked inventory through Heartland software
  • Assisted with ordering inventory from vendors
  • Created Main Street events for Sweet Elizabeth Jane.

Call Center Agent

Window Nation
Fulton, MD
05.2020 - 05.2021
  • Created appointments for prospects while handling inbound and outbound calls
  • Assisted with canvassing appointments
  • Composed emails to market managers
  • Contributed with apex and Hatch
  • Attended an in-home sales representative presentation
  • Assisted with self-confirming leads.

Education

Bachelor of Science in Fashion Merchandising -

Stevenson University
Owings Mills, Maryland

Skills

Proficient in Word

Timeline

Team Lead Manager

Window Nation
05.2023 - Current

Quality Assurance Specialist

Window Nation
05.2022 - 05.2023

Window Nation Internship

Window Nation
01.2022 - 05.2022

Sales Associate

Sweet Elizabeth Jane Boutique
01.2021 - 01.2022

Call Center Agent

Window Nation
05.2020 - 05.2021

Bachelor of Science in Fashion Merchandising -

Stevenson University
Allyson SonnenreichTeam Lead Manager