Kerrie Stark

Supported daughter through health challenge, now eager and exited to re-enter the workforce with a new prospective and energy.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Developed new employees and on-going performance assessment of current employees.
• Developed and maintained strong relationships with clients and their families, promoting trust and loyalty which contributed to growth in client referrals.

• Orchestrated care team schedules, optimizing efficiency and ensuring adequate coverage for senior clients, resulting in a 15% improvement in overall team productivity.
• Managed 7 care team across Wisconsin & Chicago
• Instructed children on proper health and personal habits.
• Made nutritious breakfasts, lunches, dinners and snacks for the children.
• Monitored each student’s educational progress with individualized charts and files.
• Engaged with children on an individual basis in a pleasant manner.
• Administered medications and kept appropriate records.

• Managed Accounts, and worked as a key point of contact for patients and insurance companies.
• Navigated sensitive client needs with empathy and professionalism.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Maintained high standards of customer service by building relationships with clients.
• Communicated effectively with members of operations, finance, and clinical departments.
• Streamlined policy management by regularly updating client information and tracking policy changes.