Front Desk Agent
The Mantissa Hotel
04.2023 - Current
- Completed reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
