Allyson Tennant
Laramie
Summary
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Freddy's Frozen Custard & Steakburgers
08.2020 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Motivated staff to perform at peak efficiency and quality.
Supervisor/Line Cook
Iron Skillet Restaurant
03.2015 - 03.2020
- Maintained a clean and safe kitchen environment, adhering to strict sanitation guidelines.
- Mentored new staff members on restaurant policies and procedures to facilitate their smooth integration into the team.
- Handled multiple orders simultaneously while coordinating with other stations to maintain seamless workflow.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Corporate Trainer/ Waitress
IHOP
03.2008 - 09.2015
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Promoted culture of safety by conducting regular training on workplace safety
- Established and maintained quality control standards.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
James Irwin Charter Academy
Colorado Springs, CO05-2012
Skills
- Operations management
- Creativity and innovation
- Scheduling and rostering
- Team development
- Customer service
- Staff leadership
- Time management
- Highly motivated
- Reliable and trustworthy
- Professional attitude
- Employee retention
Certification
- ServSafe Food Handler's Certification
- Wyoming Driver's License
Languages
Spanish
Limited Working
Timeline
General Manager of Food Service
Freddy's Frozen Custard & Steakburgers
08.2020 - Current
Supervisor/Line Cook
Iron Skillet Restaurant
03.2015 - 03.2020
Corporate Trainer/ Waitress
IHOP
03.2008 - 09.2015
- ServSafe Food Handler's Certification
- Wyoming Driver's License
High School Diploma -
James Irwin Charter Academy
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