Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

ALLYSON VASQUEZ

Newcastle

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavior Technician

Prism Behavioral Consulting
11.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Waitress

W.C. Roadhouse Grill
05.2024 - 06.2024
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Waitress/Barista

Zoe Coffee And Kitchen
09.2022 - 04.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Customer Service

Blustery's
05.2022 - 08.2022
  • Blustery's is a very high volume, fast-paced work environment
  • My job duties included greeting customers, taking orders, table service, running registers as well as reconciling end of day sales
  • Multi-tasking front of house duties as well as providing a full espresso menu.

Education

Bachelor of Science: Psychology -

Washington State University
Pullman, WA
05.2024

Running Start -

Central Washington University
Ellensburg, WA
09.2021

High School Diploma -

Kittitas Highschool
Kittitas, WA
06.2021

Skills

  • Team Collaboration
  • Conflict and Complaint Resolution
  • Effective Interpersonal Communication
  • Strong multitasking
  • Complex Problem-Solving
  • Customer service
  • Team collaboration
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Time management
  • Strong work ethic

References

  • Deseree Leahy, (509) 899-9285, Manager at Blusterys
  • Jim Rowe, (509) 306-9383, Employer at WC Roadhouse Grill
  • Alicia Ervin, (509) 475-7919, Manager at Zoe Coffee & Kitchen


Certification

  • CBT - Certified Behavior Technician
  • CPR - American Red Cross
  • Mast Permit
  • Food Handlers

Timeline

Behavior Technician

Prism Behavioral Consulting
11.2024 - Current

Waitress

W.C. Roadhouse Grill
05.2024 - 06.2024

Waitress/Barista

Zoe Coffee And Kitchen
09.2022 - 04.2024

Customer Service

Blustery's
05.2022 - 08.2022

Running Start -

Central Washington University

High School Diploma -

Kittitas Highschool

Bachelor of Science: Psychology -

Washington State University

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