Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyson Woerner

Glen Burnie

Summary

Dynamic Engagement Coordinator at HomeGoods with a proven track record in enhancing customer satisfaction through strategic staff training and effective problem-solving. Adept at inventory management and fostering teamwork, I consistently achieved sales targets while cultivating a positive work environment. Recognized for operational efficiency and relationship building, driving success in fast-paced retail settings.

Overview

9
9
years of professional experience

Work History

Engagement Coordinator

HomeGoods
12.2022 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

Claires Stores Inc
03.2017 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Lead Sales Associate

Shoe Dept. Encore
05.2015 - 03.2017
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed and maintained knowledge of current sales and promotions.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.

Education

High School Diploma - General

Perry Hall High School
Perry Hall, MD
05.2009

Skills


  • Strategic thinking
  • Event coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Public relations
  • Goal setting
  • Professionalism
  • Staff supervision
  • Time management abilities
  • Adaptability
  • Crisis management
  • Risk management

Timeline

Engagement Coordinator

HomeGoods
12.2022 - 10.2024

Store Manager

Claires Stores Inc
03.2017 - 10.2022

Lead Sales Associate

Shoe Dept. Encore
05.2015 - 03.2017

High School Diploma - General

Perry Hall High School

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Allyson Woerner