Summary
Overview
Work History
Education
Skills
Timeline
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Allyson Young

Shrewsbury,MA

Summary

Personable, adaptable and professional equipped with a solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in multitasking in a high speed environment. Experience in retail, hospitality, and food and beverage. Capable of providing excellent support to ensure smooth operations and contributions to team success.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
10.2023 - 03.2024
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Host

New Seabury Country Club
06.2023 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Part-time Associate

TJX
02.2022 - 04.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Education

Bachelor - Biology

University of Massachusetts, Amherst
Amherst, MA

High School Diploma -

Shrewsbury High School
Shrewsbury, MA
05.2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Food preparation
  • Menu memorization
  • Hospitality service expertise
  • Multitasking and organization
  • Clear communication

Timeline

Barista

Starbucks
10.2023 - 03.2024

Host

New Seabury Country Club
06.2023 - 08.2023

Part-time Associate

TJX
02.2022 - 04.2023

Bachelor - Biology

University of Massachusetts, Amherst

High School Diploma -

Shrewsbury High School

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Allyson Young