ALLYSON SULLIVAN
Sanford,ME
Summary
Highly attentive individual, detail-oriented customer service skills with over 10 years of experience. Dedicated and compassionate professional aspiring to leverage a strong academic foundation in psychology and healthcare management. Eager to contribute to a team-focused environment that promotes empathy, resilience, and holistic well-being for clients.
Overview
15
15
years of professional experience
Work History
Unit Training and Deployment Manager
157th Logistics readiness squadron
Pease ANGB, NH
11.2023 - Current
- Responsible for implementing and managing training programs, policies, and procedures for 8 diverse work centers based on regulations and standards; collecting data on training outcomes and analyzing program effectiveness; managing direct supervisors to support trainees
- Required to write in-depth monthly reports reflecting training statistics and progress; responsible for communicating with higher level leadership about program outcomes and improvements needed
- Creates a positive and diverse learning environment for all employees; mentors new unit members and assists with all training needs
- Provides regular training to supervisors and trainers on training methods, accommodations for learning styles, and meets with trainees on a regular basis to assess training programs and make modifications and accommodations as necessary to ensure success
- Plans, organizes, prioritizes, coordinates, administers, and controls the deployment of unit personnel and cargo - develops/reviews mobility plans for deployment of cargo/personnel to meet Unit Type Code (UTC) taskings
- Monitors overall readiness of the squadron; schedules required classes; reports status updates to the commander monthly
- Tracks and reports Key Performance Indicators (KPIs) for the squadron; collaborates with the LRS Commander to manage squadron objectives and overall success.
- Created detailed plans for each deployment cycle, outlining tasks and timelines for completion.
Quality Assurance Representative
157th Logistics readiness squadron
Pease ANGB, NH
01.2022 - Current
- Inspects Customer Support related processes and programs
- Identifies discrepancies and provides corrective actions
- Evaluates unit logistics readiness procedures, including locally developed forms, publications, checklists etc
- For accuracy, intent, and necessity
- Reviews all new and revised directives
- Informs applicable work centers of changes and up channels any problems discovered during the review
- Manages and validates Management Internal Control Toolset checklists assigned to Material Management
- Conducts performance evaluation and inspections tasks utilizing necessary checklists and/or respective AFI
- Provides training/instruction as applicable to address deficiencies identified during the evaluation/inspection.
Flight Service Center Representative
157th Logistics readiness squadron
Pease ANGB, NH
09.2013 - 11.2023
- Responsible for providing high-quality support to customers and the mission, ensuring all jobs are completed in a timely manner
- Utilizes problem solving skills to resolve any issues, resourceful with supply programs and have built strong relationships with Air Mobility Command, Special Program Office, and Supply Chain Operations Support
- Organized and hosted a three-day supply summit with over forty-five attendees, guided the discussion on current supply issues in effort to strategize the resolution of logistical issues
- Expresses consideration and approachability while mentoring and supervising new airmen
- Responsible for providing accurate work in a fast-paced environment, able to multitask and prioritize many jobs at once
- Tasked with monitoring time change technical orders, supply points, bench stocks, and product quality deficiency orders, while maintaining the service of routine and Mission Impaired Capability Awaiting Parts orders
- Capable of monitoring multiple assets simultaneously from start to finish to provide customers the most up to date information to support the mission.
Licensed Nursing Assistant
Timberland Home Healthcare
Center Conway, NH
06.2009 - 10.2014
- Responsible for organizing client’s schedules ensuring all appointments and personal time is met
- Maintained the safety, respect, and dignity of several different clients every day
- Developed physical training schedules to increase mobility, mental health, and quality of life for each client
- Recorded vital signs to ensure each client can be cared for properly by other medical staff, and for future analysis
- Utilized Microsoft office programs to track all data and share with appropriate personnel.
- Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
Education
BACHELOR’S - PSYCHOLOGY
GRANITE STATE COLLEGE
03.2023
BACHELOR’S - HEALTHCARE MANAGEMENT
GRANITE STATE COLLEGE
03.2023
associate - APPLIED SCIENCE
COMMUNITY COLLEGE OF THE AIR FORCE
06.2022
Skills
- Strong attention to detail and organizational skills
- Exceptional at multi-tasking and prioritizing tasks
- Proficient in research and resolving issues in a timely manner
- Works well in a team environment and independently; excellent communication and welcomes feedback
- Professional, polite, and conscientious when dealing with customers
- Strong interpersonal and mentorship skills
Affiliations
- Active volunteer in the community school related activities, habitat for humanity, the airman’s attic, the YMCA, and Sanford-Springvale Little League
- Additional Duties: LRS Security Assistant (SA), Physical Training Leader (PTL), Quality Assurance Representative (QA), Product Quality Deficiency report (PQDR), program monitor, MICT assessor
Accomplishments
- Awarded the Air Force achievement medal in 2018 and in 2022
- Volunteered for state active-duty mission during COVID - assisted in short staffed hospitals
- Enlisted Professional Military Education Completion: Airman Leadership School, CCAF, Non-commissioned officer professional enhancement seminar. Four Lenses Course completion, hiring for success, Leadership Challenge Program I.
Timeline
Unit Training and Deployment Manager
157th Logistics readiness squadron
11.2023 - Current
Quality Assurance Representative
157th Logistics readiness squadron
01.2022 - Current
Flight Service Center Representative
157th Logistics readiness squadron
09.2013 - 11.2023
Licensed Nursing Assistant
Timberland Home Healthcare
06.2009 - 10.2014
BACHELOR’S - PSYCHOLOGY
GRANITE STATE COLLEGE
BACHELOR’S - HEALTHCARE MANAGEMENT
GRANITE STATE COLLEGE
associate - APPLIED SCIENCE
COMMUNITY COLLEGE OF THE AIR FORCE