Allyson N. Harris
Covina,CA
Summary
Experienced leader with background in guiding and mentoring youth as well as planning and coordinating events. Background in creating and producing presentations and promotions utilizing social media. Strong focus on team collaboration and achieving results. Reliable and adaptable, able to handle changing needs. Skilled in planning activities, fostering positive environment, and promoting skill development.
Overview
13
13
years of professional experience
Work History
Girl Scout Troop Leader
Volunteer
08.2024 - Current
- Led troop meetings, fostering teamwork and personal development among young scouts.
- Developed and implemented engaging educational programs aligned with Girl Scout principles.
- Organized community service projects, enhancing local engagement and social responsibility.
- Admins troop social media. Creates content
- Organized engaging educational trips to enhance learning experiences, exposing troop members to new cultures and environments.
- Mentored adult volunteers, providing guidance on leadership techniques and troop management.
- Coordinated annual fundraisers, boosting financial support for troop activities and initiatives.
- Facilitated communication between parents and scouts, ensuring alignment on goals and events.
Child Caregiver
Self-employeed
05.2019 - 04.2022
- Developed and implemented engaging educational activities for children to foster learning and creativity.
- Monitored children's well-being, ensuring safety and providing emotional support during daily routines.
- Established positive relationships with families, addressing concerns promptly to enhance childcare services.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
Event Assistant
In Any Event
11.2017 - 02.2019
- Supported promotional efforts through social media engagement and marketing materials distribution.
- Facilitated on-site operations, addressing issues promptly to maintain event continuity.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in the development of event themes, enhancing attendee engagement and satisfaction.
- Organized materials and supplies for events, streamlining setup processes and reducing delays.
Floor Manager
US Protection
02.2018 - 01.2019
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented sales strategies that improved floor operations and increased overall sales effectiveness.
- Analyzed sales reports to identify trends, driving adjustments in merchandising displays for optimal performance.
- Oversaw daily operations, ensuring adherence to company policies and maintaining high standards of store presentation.
- Resolved customer issues promptly, fostering a positive shopping experience and promoting brand loyalty among consumers.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
Customer Service Representative
US Protection
10.2017 - 01.2019
- Cold Calling
- Resolved customer inquiries via phone, email, and chat channels efficiently.
- Analyzed customer feedback to identify trends and recommend improvements.
- Implemented strategies that improved customer satisfaction scores consistently.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager/Key Holder
Miller's Alehouse
03.2014 - 07.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to prevent stock discrepancies.
- Implemented shift scheduling to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Crew Trainer
Miller's Alehouse
10.2013 - 07.2017
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance onboarding processes and ensure consistency.
- Monitored team performance, providing feedback to improve service delivery and efficiency.
- Facilitated ongoing training sessions to refine skills and promote best practices among staff.
Server/Bartender
Miller's Ale House
04.2012 - 07.2017
- Provided exceptional customer service by attentively responding to guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to facilitate timely order delivery and enhance guest satisfaction.
- Learned menu items thoroughly, enabling effective communication of specials and recommendations to guests.
- Engaged with guests to foster a positive dining experience, addressing concerns promptly and professionally.
- Supported team members during peak hours, contributing to efficient workflow and service continuity.
Education
Associate of Arts - English
Citrus College
Glendora, CA05-2025
Associate of Arts - Communications
Citrus College
Glendora, CA05-2025
Skills
- Activity and event planning
- Activity organization
- Marketing
- Community relations
- Social media promotion
- Logistics planning
Accomplishments
- Dean's List and Accumulative 4.0 GPA at Citrus College
Timeline
Girl Scout Troop Leader
Volunteer
08.2024 - Current
Child Caregiver
Self-employeed
05.2019 - 04.2022
Floor Manager
US Protection
02.2018 - 01.2019
Event Assistant
In Any Event
11.2017 - 02.2019
Customer Service Representative
US Protection
10.2017 - 01.2019
Shift Manager/Key Holder
Miller's Alehouse
03.2014 - 07.2017
Crew Trainer
Miller's Alehouse
10.2013 - 07.2017
Server/Bartender
Miller's Ale House
04.2012 - 07.2017
Associate of Arts - English
Citrus College
Associate of Arts - Communications
Citrus College
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