Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Reliable with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
06.2023 - Current
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Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols to maintain safe and sanitary environments for customers and staff.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Cast Member
Walt Disney World Resort
01.2024 - 05.2024
Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Offered personalized assistance to guests with disabilities or special needs
Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
Shift Leader
Chick-fil-A
12.2020 - 06.2023
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.