Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Allyson Robinson-neal

Redway,California
Allyson Robinson-neal

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience

Work History

Sips Coffee Shop

Barista
08.2016 - 09.2022

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.

The Country Club Llc

Budtender
12.2019 - 06.2022

Job overview

  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Managed high volume of cash with Number% accuracy rate.
  • Packaged regulated products in appropriate exit containers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Garberville Boutique

Boutique Sales Associate
01.2014 - 12.2017

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Matoll Valley Charter
Fortuna, CA

High School Diploma
06.2016

University Overview

Skills

  • Menu Memorization
  • Coordinating with Supervisors
  • Daily Cash Management
  • Equipment Selection
  • Resolving Complaints
  • Product Upselling and Cross-Selling
  • Menu Item Preparation
  • Sales Expertise
  • Individualized Instruction
  • Hospitality and Professionalism
  • Coffee and Tea Expertise
  • Billing and Payment Processing
  • Point-of-Sale Knowledge
  • Point-of-Sale (POS) Software
  • Equipment and Store Cleaning
  • Retail Management
  • Operational Efficiency and Safety
  • Hospitality Service Expertise
  • Hospitality and Accommodation
  • Team Leadership
  • New Hire Training
  • Persuasive Sales
  • Critical Thinking
  • Guest Satisfaction
  • Conflict Mediation
  • Safe Food Handling Practices
  • POS System Operations
  • Cash Register Operation
  • Adaptive and Creative
  • Product Display
  • Credit Card Transactions
  • Leading Employees
  • Menu Memorization
  • Solid Problem Solver
  • Exceptional Customer Service
  • Register Balancing
  • Employee Performance Evaluations
  • Machinery Upkeep
  • Coordination
  • Monitoring
  • Troubleshooting
  • Repairing
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Budtender
The Country Club Llc
12.2019 - 06.2022
Barista
Sips Coffee Shop
08.2016 - 09.2022
Boutique Sales Associate
Garberville Boutique
01.2014 - 12.2017
Matoll Valley Charter
High School Diploma
Allyson Robinson-neal